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      Wave Direct

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      My Wave Experience - Customer Service Advisor Wave Direct Employee Review

      3.0
      Jan 10, 2022
      Customer service advisor
      Recommend
      CEO approval
      Business outlook

      Pros

      The customer service team is diverse and easy to communicate with. They help to bring a welcoming and relaxed working environment to the department allowing for high productivity. There is a nice work/social life balance and they have allowed me to work part-time around my university schedule.

      Cons

      The city centre office location means that it can be uncomfortable to go home on Friday night as people are going out when you are leaving. No disability access and no ability to work from home.

      Explore other reviews about Wave Direct

      2.0
      Feb 16, 2026
      Digital growth executive
      Recommend
      CEO approval
      Business outlook

      Pros

      Lovely mid and lower-level employees, excellent culture between them, specifically. A lot of truly amazing people here who are excellent to work with.

      Cons

      Terrible leadership in certain areas of the business. Moving goalposts, a stressful environment, and clearly no long-term plans. When things change, decisions are made that only benefit upper-level people. Unanimously agreed that the workplace is volatile.

      5.0
      Nov 19, 2024
      Anonymous employee
      Recommend
      CEO approval
      Business outlook

      Pros

      Opportunity for growth if effort put in

      Cons

      No coffee machine! Who doesn’t love coffee

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