TrustEngine Reviews

The product strategy changed too many times since Sales Boomerang and Mortgage Coach merged, so they never actually completed true product cycles. By the time a sale was completed the solution TrustEngine was able to deliver was different from what the client was pitched. Awful for client experience. Then as renewals came up in late 2024/early 2025, churns started increasing at a rapid rate. They're losing important accounts left and right and reducing an already critically-lean staff to try to balance the scales and buy themselves some more time. I enjoyed working at Mortgage Coach but wouldnt recommend applying here today. It's unfortunately just not viable.

1. Lack of Strategic Alignment & Listening: - Leadership consistently fails to incorporate input from client-facing teams, despite their critical insight into customer needs and pain points. - Time is spent in meetings filled with vague "could be" and "might be" discussions, with no actionable outcomes or strategic direction. 2. Trust & Accountability at the Executive Level: - There is a pervasive lack of trust in the C-suite due to repeated failures over the last 18 months. - Executives avoid accountability, often gaslighting support, sales, and product teams instead of initiating meaningful change. 3. Leadership Issues in Customer Success: - The current Director of Customer Success, Miguelina, lacks the product knowledge and leadership skills necessary to lead effectively in a start-up centric environment. - Her management style is driving away experienced and high-performing team members, worsening internal instability. 4. Neglect of Product Improvement & Talent Retention: - The company relies heavily on a few top performers to maintain outdated and problematic products. - There's minimal investment in product innovation or employee development, which further discourages retention of skilled talent.