Skip to contentSkip to footer
      employer cover photo
      employer logo
      employer logo

      TWIA

      Engaged employer

      TWIA Reviews

      3.7

      71% would recommend to a friend

      (63 total reviews)
      avatar

      David Durden

      100% approve of CEO

      66% positive business outlook

      Ratings by demographic groups

      TWIA has an employee rating of 3.7 out of 5 stars, based on 63 company reviews on Glassdoor which indicates that most employees have a good working experience there. The TWIA employee rating is in line with the average (within 1 standard deviation) for employers within the Insurance industry (3.6 stars).

      Reviews by job title

      63 reviews
      2.0
      Feb 19, 2019

      Negative leadership culture

      Anonymous employee
      Recommend
      CEO approval
      Business outlook

      Pros

      Good medical benefits, Pension, 401K

      Cons

      If you are an experienced IT professional this place is not for you. I have been doing this type of work for years with large and small organizations, and never have I seen this type of toxic, hostile, dishonest and unprofessional work environment. The dysfunction starts at the top and cascades down throughout the organization. The constant fighting between departments, mostly IT executive management fighting with every other department, has created an unhealthy culture of confrontation and distrust. The lack of transparency, lack of accountability and poor communication, particularly when working on projects, has resulted in low employee morale and disengagement.

      avatar
      TWIA Response
      7y
      Thank you for taking the time to share your experience. The Association aspires to have a healthy environment that allows for transparent sharing of information and decision-making, and we value employees’ input on how we can fully embody our values. If your situation continues to feel negative or unprofessional, please reach out to HR – we are here to help facilitate solutions and foster a healthy culture. It’s only through honest conversations that we can learn from our mistakes and move forward together. We are a mission-based organization that serves policyholders when they need us most, and our IT professionals are critical to delivering on that mission. The Association has recently taken significant steps, including reorganization of certain roles and responsibilities, to promote greater communication and collaboration on future projects. We are confident these steps will help minimize some of the issues you have voiced and help us continue to improve.
      2.0
      Feb 10, 2019

      No lessons learned!

      Anonymous employee
      Recommend
      CEO approval
      Business outlook

      Pros

      Nice coworkers, nice building, nice breakroom.

      Cons

      Horrible toxic culture especially in IT Department. Leadership pretends they care and things will be done different next time, but they just say that to make people stop being upset and then do the same thing all over again. We just finished an extremely stressful 2+year project with not enough resources or time, and before anyone can even take one breathe they are starting the next one. We all clearly see now that one person calls the shots and everyone else is just along for the ride. The business users will get whatever IT decides they want to give them and no one will be allowed to tell the truth about what we really see happening for fear of retaliation.

      avatar
      TWIA Response
      7y
      Thank you for highlighting our great people and facilities – we like them, too! We agree that the recent software implementation was a challenging project and have made a point to gather feedback (including this review – thank you!) from across the Association. The Association has recently taken significant steps, including reorganization of certain roles and responsibilities, to minimize issues we heard about, facilitate solutions that work for internal and external stakeholders, and foster open dialogue. We want to thank you for providing honest feedback about your experience. Our goal as a continuous improvement organization is to have a healthy culture where every team member feels heard.
      1.0
      Feb 10, 2019

      Dysfunctional, negative and untrustworthy culture

      Anonymous employee
      Recommend
      CEO approval
      Business outlook

      Pros

      Health Insurance, Pension and 401k match

      Cons

      If you are ambitious, collaborative, want a positive atmosphere or are experienced enough to know what normal vs. dysfunctional is you will eventually want to leave. The harder you work the more you will be over allocated across multiple projects and you will have to constantly explain and/or defend yourself every step of the way. The expected trend continues as another good employee announced they will be leaving the organization. Dealing with project processes that are inconsistent, constantly changing or make no sense but you must follow, EXTREME micromanagement/improper control makes your job unnecessarily painful. We’ve been through two talented PMO Directors who thought they could do their job to direct and implement a modern, truthful, serving PMO group and address staff issues but they didn’t last long going against the CIO’s way of doing things. Somehow out of that and more, the only change that was made was to not refill that position but create a different but similar role outside of IT while leaving all the PM’s in IT without a real manager to lead them. We are a very small organization so this will only lead to more project handling processes and conflicts between the two department leaders and leave employees dealing with even more tension and frustration. Feedback is dismissed and eventually turned around on you so most people feel there is no point in saying anything anymore. The only message people are hearing from the top is – we aren’t going to slow down, keep making it happen without asking for anything more and stop complaining. Without taking the proper time to understand the full view of projects and resources or to plan them appropriately, with no consideration of lessons learned and no acknowledgement of employee burnout our leaders march us right into repeating the EXACT same mistakes. There is no genuine care or desire to understand what employees have to deal with day to day. Managers can’t do anything but apply more pressure on their employees.

      avatar
      TWIA Response
      7y
      We want to acknowledge the frustration you experienced as our organization has gone through challenges and growing pains in service of our goal to continuously improve our operations. Our recent software upgrade was a massive, multi-year project, and -- due to the hard work and talent of our team – ultimately, a successful project. While no project of this size is without issues, our leadership team is committed to documenting what we can do better and learning from the process. Thank you for sharing your story. You are being heard. We want our employees to continue telling the truth about their experience. That is the only way, as a team, that we can truly learn from mistakes and move forward together. We are confident that steps the organization is taking will help minimize some of the issues you have voiced and foster additional dialogue.
      Viewing 1 - 3 of 63 Reviews
      Related searches: TWIA jobs | TWIA salaries | TWIA benefits | TWIA interviews
      ReviewsTWIA reviews

      Glassdoor has 70 TWIA reviews submitted anonymously by TWIA employees. Read employee reviews and ratings on Glassdoor to decide if TWIA is right for you.