TELUS Employee Reviews about "upper management"

Updated Jun 17, 2020

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3.9
80%
Recommend to a Friend
84%
Approve of CEO
TELUS President and CEO Darren Entwistle
Darren Entwistle
134 Ratings
Pros
Cons
  • "Rotating Schedules might affect your work-life balance(in 146 reviews)

  • "Annoying workplace politics: bugs pile on and blame is passed around until upper management has no idea who is responsible for what mistakes(in 50 reviews)

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Reviews about "upper management"

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  1. "FT Sales"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - FT Sales in Prince Albert, SK
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at TELUS full-time for less than a year

    Pros

    Great benefits, fair commission structure (above average compared to competitors), best product in Canada.

    Cons

    Poor store management, with little oversight from upper management. Unable to get help from HR when needed

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  2. "8-month contract position as a PHP developer"

    4.0
    Current Contractor - Full Stack Developer 

    I have been working at TELUS for less than a year

    Pros

    - Good compensation - Tons of work and always something to do - Great job if you want to keep your head down, ignore politics, and do your work

    Cons

    - Workplace shy away from conflict so honest criticisms are not delivered when mistakes happen. Incompetence ensures that the mistakes are not corrected properly (fear of causing even more errors). - Annoying workplace politics: bugs pile on and blame is passed around until upper management has no idea who is responsible for what mistakes. Sometimes the wrong person takes the blame and there's nothing that person can do about it.

  3. "Access Planner"

    4.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Network Planning Manager in Vancouver, BC
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at TELUS full-time for more than 5 years

    Pros

    - Ability to work from home

    Cons

    - Lots of red tape to get things done - Upper management aren't always in tune with what's occurring

  4. "It wasn’t for me"

    3.0
    Former Employee - Customer Loyalty Specialist 

    I worked at TELUS full-time for more than 10 years

    Pros

    Salary and benefits, the at home agent program.

    Cons

    Share holders and upper management always asking for more, you never have the feeling that you accomplished something.

  5. "Listen to Your Team Members Concerns"

    2.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Customer Service in Burnaby, BC
    Doesn't Recommend
    Negative Outlook
    No Opinion of CEO

    I worked at TELUS full-time for more than 5 years

    Pros

    - Good pay - Variety of hours/flexible trade schedule - Good benefits package -

    Cons

    - Team managers tend to be lazy and are more like baby sitters while being toted as "leaders" - Frequently team managers are unable to provide career growth direction to agents - Assumed guilty without the chance to provide your side of the story when issues arise with stats, attendance, sick days, etc - Unionized - Too many hoops to jump through for process/system improvements - Focus on upper management seems to be satisfying investors rather than employees (removal of benefits, Christmas parties/other events, etc) - Substantial offshoring of jobs which has lowered quality of service, and resulted in the growth of customer complaints

  6. "Great company"

    4.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Business Analyst in Toronto, ON
    Recommends
    Positive Outlook
    No Opinion of CEO

    I have been working at TELUS full-time for more than 3 years

    Pros

    Salary benefits shares and work remote

    Cons

    Poor upper management cannot recognize skills

  7. "I, Robot"

    2.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Contractor - Anonymous Contractor in Edmonton, AB
    Recommends
    Negative Outlook
    No Opinion of CEO

    I have been working at TELUS for more than a year

    Pros

    Competitive pay, diverse culture, good branding

    Cons

    Stiff corporate culture, zero work-life balance, nepotism, employees are treated as commodities, too many pointless meetings, lack of communication between Dept.’s and upper management

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  8. Helpful (2)

    "IT Support"

    4.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous Employee 
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at TELUS full-time for more than 10 years

    Pros

    - Working from home options - Good salary, pension, benefits and stock ops

    Cons

    - Treat union workers (who work the hardest) with the least amount of respect - the company has bought out the union so the union no longer cares about those union workers and their jobs - many jobs are getting passed on to India and Philippines including project managers - poor judgment for upper management to just come in and make changes without knowing the jobs that people do - technicians who do the physical work are being replaced by contractors so union jobs can be cut - no value for hard working employees

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  9. Helpful (1)

    "Part time Sales"

    2.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Sales Associate in Toronto, ON
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at TELUS part-time for more than 5 years

    Pros

    -Flexible shifts -Health Spending Account -Stock options -Challenging situations with clients can make for a fun work environment

    Cons

    -Very low pay in Ontario, especially to new hires -Pay is not competitive with competition -Very difficult to move upwards unless you make friends with upper management -constant changes to pay structure to ensure employees earn less and company is ahead -removal of discount programs and replaced with worse options -phone and phone plan are mandatory but with little offered in terms of discounts

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  10. Helpful (4)

    "Zero Development, Micromanaging suppressing upper-management"

    1.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Store Manager in Toronto, ON
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at TELUS full-time for more than 5 years

    Pros

    - Has the potential to be a truly incredible company. Unfortunately, over recent years there’s been high turnover with the executive team, and a shift of cost cutting at the expense is at the team member - Profit Sharing, Shares & RRSP options, Corporate Discounts - Potential to reverse negative cultural shift if right changes are made with upper management

    Cons

    - ZERO Development for front line workers - Belittling, Bullying, Micro Managing Area Management that are under-qualified and have skewed vision on how to respect and encourage engagement within their Areas - Upper Management is out of touch with reality, push the blame elseware to avoid the heat from VPs via yearly engagement survey feedback - Typical corporate politics — must be a yes man, don’t bother asking questions during any periods of change or they’ll find a reason to constructively dismiss you - Looking to please shareholders, constant budget restraints and cut backs have driven compensation, training, & recognition programs down - Slow moving processes for change — Competition now has the edge

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Found 50 reviews