Starbucks Reviews | Glassdoor.ca

Starbucks Reviews

Updated 20 October, 2017
15,466 reviews

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3.8
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Starbucks President & CEO Kevin Johnson
Kevin Johnson
759 Ratings

15,466 Employee Reviews

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Pros
  • Starbucks offers a wicked comprehensive benefits plan to part time employees (who work (in 1069 reviews)

  • Free pound of coffee every week (in 540 reviews)

Cons
  • As a supervisor it can be difficult to have any semblance of a work-life balance (in 334 reviews)

  • Fast paced stressful rude customers (in 437 reviews)

More Pros and Cons

  1. "Barista"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Starbucks part-time (More than a year)

    Pros

    Free Coffee on breaks during shift, 30% discount on food and drink, able to take shifts at other stores, great benefits

    Cons

    Making frappucinos!! Washing dishes, cleaning bathroom, doing floors, having a lazy shift supervisor

    Advice to Management

    Always make time to connect with baristas


  2. "shift supervisor"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Starbucks part-time

    Pros

    Great positive energy among partners.

    Cons

    Sometimes set unrealistic expectations for partners and management.


  3. "you should work here"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    Former Employee - Barista - Starbucks
    Former Employee - Barista - Starbucks

    I worked at Starbucks (Less than a year)

    Pros

    fun place to work you get meet alot of people!

    Cons

    music kinda sucks
    some times you get burned but hot water


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  5. "n/a"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    Pros

    customer relationship/ partners/ perks and benefits

    Cons

    physical demand/hours/ fast partner turnover


  6. "A Corporation with Values"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    Current Employee - Barista in Barrie, ON
    Current Employee - Barista in Barrie, ON
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at Starbucks full-time (More than a year)

    Pros

    Decent benefits, mutual respect, great team

    Cons

    Sometimes "great customer service" becomes "let customers do just about anything they want", minimum wage, not allowed to work for other cafés while employed

    Advice to Management

    Don't forget about employees in the rush to be #1 in customer service


  7. "Cool"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Barista in Montreal, QC
    Former Employee - Barista in Montreal, QC
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Starbucks part-time (More than 5 years)

    Pros

    Company benefits(stocks, free drinks/bags of coffee tea, insurance, and much more) Great job for students or part-timers. Some locations have good leadership and fun staff, making work fun and easy to get through despite peak hours.

    Cons

    Diabetes lol. Just drink coffee and tea with no sugar. Your 60 year old self won't regret it.
    If a store doesn't have strong leadership, it could make for a terrible working experience.

    Advice to Management

    Sucks to be a manager cause you have to push those tight schedules and Quarterly numbers. My advice to upper management is to make sure stores are never understaffed. Over staff and allow people to be cut when needed.


  8. "Starbucks Canada"

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Starbucks part-time

    Pros

    - good benefits even for part time employees

    Cons

    - always questioning your schedule
    - managers tend to gossip a lot
    - poor management skills

    Advice to Management

    - you should hear both sides of the story before taking any action
    - it is best to talk to the person involved right away and not gossiping with other shift supervisors


  9. "Top International Company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Starbucks full-time

    Pros

    Respect, flexibility, creates ownership and result driven

    Cons

    The direction of mid/upper management was unclear.


  10. "Shift Supervisor, Barista Trainer"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    Current Employee - Shift Supervisor, Barista Trainer in Toronto, ON
    Current Employee - Shift Supervisor, Barista Trainer in Toronto, ON
    Recommends
    Positive Outlook

    I have been working at Starbucks full-time (More than 3 years)

    Pros

    Working in a fast environment with great people. Lots of perks from company.
    Benifits.
    Flexible schedules for PT staff.

    Cons

    Sometimes incounter unpleasent customers.
    Doesn't allow you to work in overtime.

    Advice to Management

    Keep up the great work.


  11. "All Amazing"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Shift Supervisor
    Former Employee - Shift Supervisor
    Recommends
    Positive Outlook

    I worked at Starbucks full-time (More than a year)

    Pros

    great place to grow, flexible hours, great interactions with customers, frequent updating of policies and official procedures

    Cons

    smelling like old coffee/ being sticky after work, lots of change

    Advice to Management

    keep it up


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