Progressive Insurance Reviews

Updated Jul 28, 2021

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Found 3,721 of over 3,829 reviews

3.9
73%
Recommend to a Friend
94%
Approve of CEO
Progressive Insurance President and Chief Executive Officer Tricia Griffith
Tricia Griffith
1,396 Ratings
Pros
  • "They really care about their employees and the work environment they create(in 227 reviews)

  • "Great benefits, including working from home(in 222 reviews)

  • Cons
  • "sometimes poor work life balance(in 206 reviews)

  • "Work life balance is poor due to heavy work load(in 106 reviews)

  • More Pros and Cons
    Pros & Cons are excerpts from user reviews. They are not authored by Glassdoor.
    1. 5.0
      Current Employee, more than 1 year
      Featured Review

      Great company and amazing culture

      May 22, 2021 - Senior Claims Adjuster 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Flexible hours, work from home, gainshare bonus, internal promotions, amazing company culture -lots of potential for growth if you're patient

      Cons

      can be tough if you are not good at time management, also need to be patient with customers, - this job is not for everyone but it is very rewarding if you are able to handle the workload

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      5 people found this review helpful
    2. 5.0
      Current Employee, more than 1 year

      Good Salary

      Jun 29, 2021 - Licensed Insurance Advisor in Toronto, ON
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Work on commission to get money

      Cons

      Very Stressful to have a high bonus

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    3. 5.0
      Current Employee

      Good company

      May 13, 2021 - Designer in Mississauga, ON
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Free drinks and snacks, good

      Cons

      Nothing special ,life work balance

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    4. 1.0
      Former Employee, more than 10 years

      No incentive

      Oct 7, 2020 - Administrative Assistant in St.-Charles, ON
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Lenient, family oriented, off weekends and holidays

      Cons

      Salary, respect, advancement, raises and benefits

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      1 person found this review helpful
    5. 4.0
      Current Employee, more than 1 year

      Great place to and start and work at

      Mar 5, 2014 - IT Helpdesk 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Management mentality is great, constant guidance with versatile attitude

      Cons

      workload can be overwhelming sometimes

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    6. 2.0
      Former Employee, more than 5 years

      MI Claims

      Jul 27, 2021 - Senior Claims Adjuster 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      - gain share - pay is average to the job market - kind and compassionate co-workers - great place to get your foot in the door and learn insurance - flexible work arrangements and working from home - many opportunities for advancement

      Cons

      It's not worth the deterioration of your mental health. The company has an "everyone is replaceable" mentality. If you are a high performer, you will be dumped on continuously. If you do your job well, you are given more and more to do. However, there is no increase in pay. None of the extra work is considered when you go for a promotion. Promotions are about the interview. So if you get anxious about interviews but are a rockstar at your job, you will be passed over for the poor perform who could nail the interview. There is no real work life balance. You can work a 4 day, 10 hour days week but you will still receive new claims/suits while you are off. So while it's nice to work the 4 days, it's hard when you are going in on Monday just to be behind.

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    7. 5.0
      Former Employee, more than 3 years

      Caring leadership and great work environment!

      May 28, 2021 - Customer Service Consultant 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Great work/life balance. Gainshare (a.k.a. profit sharing). Work from home. Great pay and benefits. 17 days of PTO in first year. 8 paid holidays. Metrics matter but you never feel as if your job is in jeopardy. Coaching and professional development time is always available. Tons of ways to earn or win extra bonuses and prizes.

      Cons

      Very high stress dealing with customers all day long on back to back calls. A typical day of call volume you'll handle between 50-70 calls of all different natures with only 5 seconds in between calls. You don't sell home insurance but you are required to offer it to customers when the system indicates they are eligible candidates and you have to talk them into being transferred to a home insurance sales person to get a quote. Home insurance transfer metric is the most coached and talked about metric. You will also deal with a high amount of customers who are angry or upset because of their rates and take it out on you. Customers also think they know every facet of insurance and all the laws and they all believe they should have a lower rate, so you will be talking them down off the ledge or off their pedestal a lot. You also have to bid for your shift every year in March, so you're not guaranteed the same shift continuously.

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      6 people found this review helpful
    8. 4.0
      Former Employee, more than 1 year

      Depends

      Jul 8, 2021 - Claims in Cleveland, OH
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Very Inclusive. Coaching is frequent and ongoing. Plenty of room for growth within the company. The gainshare was wonderful, and the health benefits are nice as well.

      Cons

      They say they care about customers and customer service, but they really do not. You will be stuck in your current position unless you conform to their behavior standards. Meaning, if the position is not right for you and you do not achieve their goals you will get fired. They seem nice at first, but they expect perfection. Even if you are getting awards and recognitions, they will still rate you as an average employee. They value group think rather care about the individual. You can achieve every goal but one, and if you cannot achieve that one goal you will be terminated. Be warned that this organization holds employees responsible for literally ever second on the phone. They listen, and will expect you to "turn & burn" calls no matter what is happening with the customer or what that customer needs. You are expected to do the bare minimum and push everything else off onto another department.

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      2 people found this review helpful
    9. 5.0
      Former Employee, more than 1 year

      Great position, wonderful company

      Jun 25, 2021 - Claim Adjuster in Thousand Oaks, CA
      Recommend
      CEO Approval
      Business Outlook

      Pros

      I started with Progressive at the beginning of the pandemic, and I really enjoyed the position. Management, for the most part, was wonderful. I came out of the closet during the pandemic as being a trans woman, and Progressive fully supported me. Their name is reflective of the ideals of the company. If you are looking for a wonderfully, forward-thinking company, this is the right place for you. Be prepared to work hard, though.

      Cons

      learning the job virtually from home during the pandemic was a struggle, but hey, gotta do that Covid Pivot, right? No real cons, maybe the training after you get out of training could be a bit better, but I think that was more the fault of an inexperienced supervisor.

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      6 people found this review helpful
    10. 5.0
      Current Employee, less than 1 year

      Interview process was long

      Jul 24, 2021 - Anonymous Employee 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      I did not accept the position. They were great communicators and really vetted who was coming into the company. I think that’s important for a company to choose great people.

      Cons

      The process for interviewing was very rigorous, while I find that as a pro, I also find it as a con. They are not flexible when it comes to training, they expect you to have four months available to do training in hours for shifts that you did not choose. For example if I chose shifts between the hours of 8 AM and 5 PM, the training hours should fall between those hours, instead it was 10:45 to 6:45 for four months. If you miss a day, than they won’t accept you to move forward.

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    Viewing 1 - 10 of 3,721 Reviews

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