Progressive Insurance Managed Repair Representative Reviews | Glassdoor.ca

Progressive Insurance Managed Repair Representative Reviews

Updated Sep 26, 2019

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3.2
StarStarStarStarStar
Rating TrendsRating Trends
62%
Recommend to a Friend
72%
Approve of CEO
Progressive Insurance CEO Tricia Griffith
Tricia Griffith
19 Ratings
  1. "Great Company but challenging Industry"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Managed Repair Representative in New York, NY
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Progressive Insurance full-time for more than 3 years

    Pros

    Great salary, good management, great ETB or vacation and increases with tenure

    Cons

    Management or promotions opportunities are limited. No overtime

    Advice to Management

    Try to get employees engaged

    Progressive Insurance2019-09-26
  2. "Great Company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Managed Repair Representative in Orlando, FL
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Progressive Insurance full-time for more than a year

    Pros

    Great People, Great work environment, Abundant opportunities for growth, supportive leadership, family oriented and generous bonus.

    Cons

    Training could be better, some leaders know the job, but aren’t good teachers.

    Advice to Management

    Implement more focus groups and implement feedback. Make sure leaders don’t just interview well, but can relay that knowledge effectively.

    Progressive Insurance2019-09-09
  3. "Good company, solid benefits and bonus"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Managed Repair Representative in Philadelphia, PA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Progressive Insurance full-time for more than 3 years

    Pros

    Autonomy, industry leader, competent staff

    Cons

    bonus varied depending on profits of company

    Progressive Insurance2019-09-07
  4. Helpful (2)

    "Great company, tarnished by local management"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Managed Repair Representative in Reno, NV
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    I worked at Progressive Insurance full-time for less than a year

    Pros

    Great benefits, profit sharing, company car, incredible pay

    Cons

    Unfortunately your experience will be 100% based on the attitude of your direct manager.

    Advice to Management

    Don’t promote based solely on performance on paper. Personnel management isn’t a numbers game.

    Progressive Insurance2019-09-06
  5. Helpful (1)

    "Micromanagement at large"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Managed Repair Representative 
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at Progressive Insurance full-time for more than 5 years

    Pros

    Steady paycheck, easy to build vacation time

    Cons

    Raises and advancement seldom, over manage employees

    Advice to Management

    Less management, more staff

    Progressive Insurance2019-05-21
  6. "Claims Representative"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Managed Repair Representative in Burlington, VT
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Progressive Insurance full-time for more than 3 years

    Pros

    Advancement opportunities, overtime opportunities, gain share bonus structure, laid back company culture but stays true to core values, autonomy

    Cons

    Not a 40 hour job by any means, pays well but you earn it

    Advice to Management

    None

    Progressive Insurance2019-05-02
  7. Helpful (7)

    "The money can be good but you have to sell your soul"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Managed Repair Representative 
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Progressive Insurance full-time for more than 10 years

    Pros

    You don't have to worry about losing your job. After 12 years, starting at 35k, ending a little over 60k. Benefits are mediocre. After 12 years, was bringing in over 10k in profit sharing between December and end of January. Had about 5 weeks off per year includes sick/vacation/whatever. Co-worker competency. If you want to re-locate all over the country all the time, you can move up the ladder pretty fast.... Training facilities are pretty cool.

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    Cons

    Television ads promote price not service. You may wonder why many claimants get stuck with 10 or 15% fault with a claim here when clear fault lies with an Insured. You can guess why that happens (I won't disclose how or why, as that may be considered as "confidential"). They treat customers, body shops and anyone who has a difference of opinion like complete garbage. I drove over 4 hours every day, working 12 hours... every day with no paid overtime and micro managed. There were some areas in the country that it was better working conditions, but overall, it is a company who run as far from the golden rule as they can despite what they will tell you. I likely would have been diagnosed as clinically depressed. I am so blessed that I escaped that company and found greener pastures. Parts usage is a joke here. Repair times are a joke. Cycle time is a joke and includes weekends. I was told to tell body shops that the large jobs will soak up the cycle time of the small jobs where a 4 hour job on a friday dropoff needs to be done on friday, per the system. I would receive spreadsheets of network shop results statewide, and nearly every shop statewide would be in the red. The shops were the problem, not the expectations. The dollar is valued first and foremost, people are on the bottom of the value system here. While I made a lot of money in those 12 years and may have boosted my financial success in life, it was a career waste. If you are seeking a company with ethics, integrity, morals or other worthy attributes, look elsewhere. Also, their HR department is management support and that is all. HR here is strictly against employees and you will lose every time. It was my opinion that the further west you go, the better the job gets. i.e. west coast may be where its at, but that is unverified as fact.

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    Advice to Management

    People are more important than the dollar. Employees matter. Employees are human beings, not robots and not monkeys. Treat people with dignity and you will earn respect, and in turn gain market confidence and a better reputation.

    Progressive Insurance2019-05-27
  8. "MRR in Northern VA."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Managed Repair Representative in Arlington, VA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Progressive Insurance full-time for more than 5 years

    Pros

    Nothing good to mention about Progressive Insurance.

    Cons

    Nothing was clear and management is willing to go in every way possible to lie to employees and convince them they are on the wrong, have had multiple class action lawsuits against them and they still refuse to admit they are wrong and are running a slavery program not employment contracts.

    Advice to Management

    Appreciate the employees you have and live in the territory you manage not in Richmond and Stafford and lie to employee about cost of living

    Progressive Insurance2019-03-03
  9. Helpful (3)

    "Run, don’t walk!!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Managed Repair Representative in Mount Laurel, NJ
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Progressive Insurance full-time for more than 3 years

    Pros

    Gain share bonus and salary

    Cons

    Workload is unreal, 10-12 hour workdays, expect you to work through lunch, micro managed, training sucks, good ol’ boys/girls club, health care is garbage... not worth the pay

    Advice to Management

    Micro management is not training, spend more time with employees to assist, stop promoting your friends,

    Progressive Insurance2019-02-09
  10. Helpful (5)

    "Over worked and underpaid. Company obsessed with reaching 30B at employees expense"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Managed Repair Representative in Davenport, IA
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    I worked at Progressive Insurance full-time for more than 10 years

    Pros

    Coworkers- which isn’t really anything the company contributes to

    Cons

    They hire local adjusters with no prior experience making employment gaps long while they train Local leadership does not follow corporate guidelines and uses a stricter set of guidelines making expectations confusing Multiple organizational or local reorgs cause management to drive ridiculous results to safeguard themselves from next reorganization Unpaid overtime that is expected, company has paid out 2... multi-million $ lawsuits for unpaid overtime and labor practices but still does not change

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    Advice to Management

    Corporate should make sure local management is on the same page.

    Progressive Insurance2019-01-13
Found 43 reviews