Pottery Barn Reviews

Updated Sep 22, 2021

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Found 1,009 of over 1,044 reviews

3.5
56%
Recommend to a Friend
54%
Approve of CEO
Pottery Barn President Laura J. Alber
Laura J. Alber
391 Ratings
Pros
  • "Great discount, always very fair(in 109 reviews)

  • "The employee discount was really good(in 73 reviews)

  • Cons
  • "Too much pressure from upper management, makes management at the store level miserable - making the store miserable(in 48 reviews)

  • "Low pay long hours thankless job that’ll leave you in therapy(in 40 reviews)

  • More Pros and Cons
    Pros & Cons are excerpts from user reviews. They are not authored by Glassdoor.
    1. 5.0
      Current Employee, more than 5 years

      Great place to work

      Oct 9, 2020 - Design Specialist in Toronto, ON
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Great place to work part time, flexible, supportive management, fun and creative.

      Cons

      There are no cons to share.

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    2. 4.0
      Current Employee

      Ok place to work

      Jun 21, 2021 - Administrative in Brossard, QC
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Nice staff, fun environment :)

      Cons

      It’s pottery barn, discount on products

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    3. 1.0
      Former Employee, less than 1 year

      Terrible Management

      Jun 16, 2021 - Retail Sales Associate in Calgary, AB
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Discount was ok, but not worth it

      Cons

      Management was terrible. The managers were arrogant and couldn't get my name right (they even spelt it wrong on my name tag and log ins). Lack of training and unorganized.

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    4. 3.0
      Former Employee, more than 1 year

      One of my favourite workplaces

      May 20, 2021 - Visual Merchandiser in Toronto, ON
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Lovely product and store atmosphere Great training and flexible hours Amazing team

      Cons

      Like most retail, holiday changeovers and hours are brutal Standard industry pay No benefits, little room to move up

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    5. 3.0
      Current Employee, more than 3 years

      Pleasant environment and great discount.

      Mar 10, 2021 - General Manager in Toronto, ON
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Nice discount, autonomy, entrepreneurial, great leadership at corporate

      Cons

      Working conditions, antiquated technology, product quality, delays, unrealistic expectations with resources available

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    6. 4.0
      Current Employee

      Nice but busy

      Feb 20, 2021 - Sales Associate in Calgary, AB
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Good Deal for employees , short store hours

      Cons

      super busy, need to cover every position

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    7. 4.0
      Current Employee

      Good workplace

      Nov 11, 2020 - Stock Associate 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Great employee discount Great co-workers Keeps you busy

      Cons

      Can become a bit stressful unorganized during busy seasons

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    8. 5.0
      Former Employee, more than 3 years

      Its fun to sell Home Decor

      Oct 8, 2020 - Sales Associate in Toronto, ON
      Recommend
      CEO Approval
      Business Outlook

      Pros

      You get to take time with customers

      Cons

      Unfortunately its hard to move up within the company

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    9. 4.0
      Former Employee, less than 1 year

      Good work environment

      Feb 11, 2020 - Visual Merchandiser in Toronto, ON
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Strong Team work Easy product knowledge and head office notes to follow Great products

      Cons

      Unorganized Systems and staff training needs to be updated and evolved Disconnect from head office and other locations(company as a whole)

      Continue reading
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    10. 4.0
      Current Employee, more than 1 year

      Great Discount, Fun Environment, but...

      Jan 2, 2020 - Visual Merchandiser in Toronto, ON
      Recommend
      CEO Approval
      Business Outlook

      Pros

      -Discount was very generous, sometimes allowed to double up on promotion + discount -Beautiful merchandise and very easy to read visual manuals -Cross-training which allowed you to pick up shifts for other departments

      Cons

      -The management team was incredibly toxic at my location -High turnover rate -On-call shifts and last minute shift cancellations

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    Viewing 1 - 10 of 1,009 Reviews

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