Pros
Generally good colleagues, but this can be said about just about any company. Breakfast and snacks.
Cons
- Poor pay and wage disparity - Useless business model - Us and them attitude PassMeFast is a sinking company with a useless business model that's going nowhere. The company doesn't offer anything that can't be done yourself, and this is offered at a huge markup. Cancellations are rife. When a company can't afford to pay its employees a liveable wage it's not a successful company. I highly doubt it will still exist in 2 years. The CEO is either vacant or providing negative 'stand-ups' where he blatantly says things like 'If you don't like it here then leave.' We were promised automated systems that would make all our jobs easier but which wouldn't lead to redundancies. Not long after this an entire team was made redundant while he was watching the Superbowl with the investors. This issue with management is found with near all of them there. While assistant team leaders or supervisors can be helpful, I can count on one finger the amount of managers I would say actually cares about their employees. Redundancies are rife. I went through 3 teams during my short time here due to my positions being made redundant. Entire teams are constantly made redundant with the offer of moving to the least desirable teams in the office or leaving. When people leave managers said 'they weren't fired, they were given a choice.' While this is technically true, it was the choice between being forced out of a role you're comfortable in to a role of exceptionally high targets and constant customer abuse and a complete lack of managerial support. At the time of leaving the company the office was bare with the amount of redundancies and staff leaving due to poor treatment. The office is extremely us and them. Support staff members who take and make calls, who deal with the gruelling work, are paid the least and completely unrecognised for their work. Pay disparity is rife, with members on the same teams with the same tenure and experience being paid different wages. Teams such as commercial or digital spend time sitting in meetings or going to paid wet lunches while support staff are worried about if they can afford the time for a bathroom break. Nepotism within the company is extremely clear, with those who are well-liked always receiving preferential treatment with pay and positions. As well as this, as soon as someone begins to realise how poorly they've been treated and begins to ask questions, or worse, ask for respect, they're given the cold shoulder and further bad treatment. Numerous good staff members have been forced out of the door with this tactic. Nothing works - all our systems are messy and unclear. There's no training on these systems either, you're given a week or two of shadowing before jumping headfirst into it. Mistakes are common due to the sheer amount of varied fields that require filling in. This results in constant headaches for both staff and customers alike. Our automated systems don't automate, our mass email campaigns are sent out to the wrong people, tests are missed, instructors repeatedly over or underpaid. Every one of our systems essentially works like a series of sieves where eventually on the final step, right when it's too late, a glaring mistake is noticed - no lessons completed, no test booked, customer hasn't paid. The company claims to offer a fast-track service but it really is anything but. All the negative reviews you see on Trustpilot are generally completely true. Issues with courses are generally given a fire and forget resolution. The company simply doesn't have the manpower to deal with the amount of bookings coming in. Instructors disappear without providing lessons, students are forgotten about until a complaint arises. We continue to work with low quality instructors with repeated complaints because we simply can't afford not to. This is a company that tries to pride itself on inclusion and diversity, mental health, wellbeing, you name it. However they're clearly all just boxes that have been ticked. With 3(?) paid sick days a year, how can they claim to care about employee's wellbeing or mental health? When managers have outright said to staff to think twice before taking sick days because of the effect this could have on their team. When cost of living prices soared and it was stated clearly that nobody would receive any kind of raise whatsoever we were given a seminar on how to save money. Work/life balance is certainly not the worst I've ever experienced, but the Saturday shift system means that you'll only be working two weeks of normal Mon-Fri shifts per week. One Saturday per month is required - a day off in lieu is given with the caveat that you then have to work back the extra 2.5 hours for the shorter Saturday shift. So you'll essentially be working on your day off, or working longer days for the whole week. As a conclusion, this is a company which sees your labour as helping the company out. In one of our company stand-ups, in response to issues with pay, the CEO told us that we are here to help the company, not the other way round. Most staff earn barely above minimum wage. Targets for bonuses for those who do get them are stellar. Positions and workload are constantly changing, staff turnover is constant, managers are uncaring, and above all the work is useless - the company does not provide a useful service, and the staff do not have the resources, manpower, or capability to provide one.
