Lightspeed Reviews
64% would recommend to a friend
(689 total reviews)
JP Chauvet
63% approve of CEO
Found 689 of over 775 reviews
Updated Nov 20, 2023
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What people are saying about Lightspeed
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Top Review Highlights by Sentiment
Excerpts from user reviews, not authored by Glassdoor
- "There are some great managers in this company, but they are few and far between and usually don’t stay very long." (in 13 reviews)
Ratings by Demographics
This rating reflects the overall rating of Lightspeed and is not affected by filters.
- 5.0Oct 13, 2023Project CoordinatorCurrent EmployeeMontreal, QC
Pros
Beautiful office. Free lunch. Nice people.
Cons
Low range salary for non-sales driven roles.
1 - 1.0Sept 19, 2023Anonymous EmployeeCurrent Employee, more than 1 year
Pros
Flexible paid time off The people - Lightspeed hires very intelligent people. It’s a shame that folks end up leaving quite soon after they started. So no real progress can be made with projects etc.
Cons
- Path to profitability by any means necessary - cut travel for employees to see each other if remote, etc. However the C-Suite can travel to the South of France and the Carribean for their off-site meetings. Not to mention minimal increases, and unclear promotion cycles. - DEI as it relates to return to office - a question came up in a company wide Q&A where concerns were shared around returning to office for BIPOC and women. Our CPO had a politically correct and fine response, however the CEO insisted on taking the mic and saying that ‘this company has some challenges ahead, so you can either prioritize winning and success or work life balance’. What message is this sending to employees who are parents or caretakers and do not have the choice but to take care of people and prioritize work life balance. Does this mean they are not bound for success? He also said ‘this isn’t for everybody - so if it’s not for you maybe Lightspeed isn’t for you’. - lack of core vision - this company was built on the value of supporting SMBs, etc. Now all of a sudden we went High GTV customers. The CEO is trying to be toast and shopify without having what it takes to get there.
13
Lightspeed Response2moHi, thanks for your review and the impact you’ve been making at Lightspeed in your time so far with us. It’s great to hear you enjoy the flexible paid time off and we agree that Lightspeed hires very intelligent people - our people are our greatest strength! Your feedback on the return to office framework is concerning to read. We strongly encourage you to reach out to our confidential email, people@lightspeedhq.com to book time for a conversation or speak with your People Business Partner about this. We want all of our people to feel supported to thrive and do great work. We truly believe in the power of our hybrid approach of a combination of in-office and work from home – we have world-class offices designed to empower our people to get creative, solve problems and achieve our mission. We’d love to sit down for a talk about this and hope to hear from you directly soon.
- 2.0Aug 30, 2023Technical Support Specialist IIIFormer Employee
Pros
-The pay was liveable when I worked there. I could afford to buy things I hadn't been able to previously. -Work from home flexibility once the pandemic hit. -Coworkers were chill. -Snacks and coffee in the office.
Cons
-The wage was liveable, but wasn't worth the stress, malaise and anger I felt on and off the job a couple years in. Liveable, but what kind of life? -Working 40 hours a week from a laptop unable to turn away because you're on queue? Talk about bad ergonomics. Talk about eye strain, back pain, jaw pain, carpal tunnel. Felt like a robot. -Couldn't stand (especially toward the end) what felt like hypocrisy coming from upper management. Lots of talk about diversity and inclusion, little actual action in the way of making working conditions less awful, the salaries more fair, or concerns taken seriously for the employees the company claimed to care for - whether they were LGBTQ+, racialized, otherwise marginalized or not. -Longstanding interdepartmental issues widely known and never fixed. -Communication often a mess. -Fostered weird competitiveness between individuals. -Very much the vibes of giving workers a pizza party to distract them from their material reality and the billionaire status of the CEO.
9Lightspeed Response3moHi, thanks for taking the time to review and for your contributions to Lightspeed while you were with us. What you have described is not at all the experience we want for our employees. If you are open to it please reach out to our confidential email at people@lightspeedhq.com so that we can ensure that other employees do not have a similar experience. We read all feedback given here carefully and want to thank you for sharing this with us.
- 2.0Nov 16, 2023Sales Support SpecialistCurrent Employee
Pros
-room for growth -provides work from home equipment -smaller teams -good pay -uncapped commissions -friendly on-boarding
Cons
-bad training -consistently changes outline of role without explanation on how to do said new task -communication is horrible
- 4.0Sept 7, 2023Team LeadCurrent Employee, more than 3 yearsOttawa, ON
Pros
- stock options are plentiful, if currently not worth much they will grow in value - if in office food is included - unlimited PTO is nice - benefits are great - can move around internally - they love to promote internally - I can work from anywhere in the world remotely if I choose to (so long as I show up for my time zone)
Cons
- pay isn't great compared to other companies, I'm in leadership and still keep a second job to save enough to go on vacation. Due to the recent restructure, I also do the work of a regional manager and am paid and recognized as a lead. - sales led company means that most resources are funnelled there. Great if you're in sales but not so great if you're anywhere else.
Lightspeed Response3moHello, thank you for your review and all of the impact you're making here at Lightspeed. It's great to hear you're enjoying so many of our great benefits - we think they're really neat, too. Your feedback on workload and resources is concerning. If you're open to it feel free to reach out to your manager or People Business Partner to have a conversation about this - or you could also write to us on our confidential email: people@lightspeedhq.com.
- 2.0Oct 16, 2023Implementation ConsultantCurrent Employee, more than 3 years
Pros
Great benefits package, nice office in the Old Port, ability to climb the ladder quickly (though this unfortunately leads to inexperienced management), $500 wellness/fitness credit annually, free cafeteria lunch and coffee from baristas, and it's social to meet new people + make friends
Cons
Very inexperienced management who use bullying tactics or only focus on covering their butts, which hurts the team morale. C-suite seems totally disconnected from what's happening with the customers wants/needs and feedback is often dismissed. After almost 4 years I'm starting to see how frustrated everyone is, at all levels, all the time. It's not getting much better, especially since mandatory RTO has been implemented with 0 framework for how to roll it out. Some team members are allowed exceptions for RTO or don't need to come in at all while others are expected to. Some entire teams are "on strike" and are refusing to come into the office at all. Any manager at this company will either be doing absolutely nothing/is skating by, and won't develop their team professionally, or they're mean tyrants who try to keep whatever power they have and lead with fear. It's clear managers can get away with treating their employees unkindly, and I've personally witnessed several examples of yelling matches between leadership + direct reports that have never been taken to HR by the managers. From the workload balance I've seen so far in several roles, people are either slammed all 8 hours of the day with no breaks, or there's not enough work to do. Requests to management for restructuring roles and responsibilities to address the workload imbalance have been largely ignored. There have been 3 directors in customer-facing departments that have left in the last couple of months. I think middle management is getting worried how these departures will impact the company direction and overall morale.
6Lightspeed Response3wHi, thanks for your review and the impact you’ve been making at Lightspeed in your time so far with us. It’s great to hear what you enjoy about our company culture, colleagues and the perks we offer. We also take your feedback and advice to management seriously. We’re continuously working to enhance our offering and leadership approach—sharing your thoughts and experiences helps us make meaningful changes. We strongly encourage you to reach out to our confidential email, people@lightspeedhq.com to book time for a conversation or to reach out to your People Business Partner about this. We want all of our people to feel supported to thrive and do great work. We’d love to sit down for a talk about this and hope to hear from you directly soon. Thank you for being part of our team.
- 4.0Nov 5, 2023Account ManagerCurrent Employee, more than 1 yearMontreal, QC
Pros
Good people and culture. Overall it’s a decent company to work with
Cons
Lots of favouritism within the company by the managers. You’ll get passed over promotion for their friends. No real direction with the company, just the same old status quo.
- 4.0Nov 7, 2023Partner Development RepresentativeCurrent EmployeeMontreal, QC
Pros
You will gain a lot of experience working on multiple projects
Cons
You are expected to handle a heavy workload
- 4.0Nov 6, 2023Partnerships ManagerCurrent Employee
Pros
High commission, unique environment, free daily lunch, free on-site barista, friendly environment
Cons
Disorganized, management somewhat lost, unrealistic targets
- 5.0Nov 8, 2023Launch CoordinatorCurrent Employee, more than 1 yearMontreal, QC
Pros
-Listens to employees -Great values -Positive work environment
Cons
-Large company, can sometimes feel lost in all the teams.
Lightspeed Reviews FAQs
Lightspeed has an overall rating of 3.7 out of 5, based on over 775 reviews left anonymously by employees. 64% of employees would recommend working at Lightspeed to a friend and 53% have a positive outlook for the business. This rating has decreased by -10% over the last 12 months.
64% of Lightspeed employees would recommend working there to a friend based on Glassdoor reviews. Employees also rated Lightspeed 3.7 out of 5 for work life balance, 3.7 for culture and values and 3.5 for career opportunities.
