Info-Tech Research Group Reviews | Glassdoor.ca

Info-Tech Research Group Reviews

Updated 13 April, 2017
107 reviews

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Full-time Part-time

3.2
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Scott Bohannon
39 Ratings

107 Employee Reviews

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Pros
  • Innovative, creative lots of opportunity to work on new and challenging projects (in 5 reviews)

  • This place is filled with so many great people that will be willing to support your thoughts and feelings (in 8 reviews)

Cons
  • Quite of a bit of unethical work practices that happens in the upper management or culture overall (in 8 reviews)

  • work/life balance (focused on work) (in 4 reviews)

More Pros and Cons

  1. Helpful (4)

    "There is a reason why Info-Tech is what it is"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in London, ON
    Current Employee - Anonymous Employee in London, ON
    Recommends

    I have been working at Info-Tech Research Group full-time (More than a year)

    Pros

    The product, the culture, the history, the future.
    Info-Tech is awesome, what else can I say? our clients,our network, the sales team, the incentives and even the buildings which house our offices.
    The organization as a whole is incredible. Personally, I didn't enter this position right out of university but rather joined the company after years of dusty, dangerous and dirty construction jobs where I had braved a variety of elements. This place is a dream.
    Although there is a lot of information to take in given the nature of any role at Info-Tech, there is so little to actually complain about.
    This company treats their staff amazing and I am confident that jaded employees would realize this immediately upon finding new employment elsewhere.
    If someone feels so strongly against this environment/organization....why continue to work here? ...... you have the power to change your own situation, if you do have an issue, speak up before it festers. This place is filled with so many great people that will be willing to support your thoughts and feelings. I have made several friends here that will be in my life forever....so there.

    Cons

    Sometimes we run out of fresh fruit that is provided for us twice a week.
    One time my computer was being slow....but it was because I had too many tabs open.
    Sometimes people dress casually and it's not even Friday........

    Advice to Management

    As a team member who has had his fair share of disputes with Management,,,,my advice would be to do what you are doing, I am not a manager and i do not know what your job entails, i imagine it's tough.


  2. Helpful (1)

    "There certainly are worse places."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Developer in London, ON
    Current Employee - Developer in London, ON
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Info-Tech Research Group full-time (More than 5 years)

    Pros

    Very dynamic environment, great people. Very interesting work, pushing many limits of what can be done. Exposure to many different technologies. Still a "smaller" company that is building a solid foundation to be a large contender in the industry.

    Cons

    Things do change quite quickly, so if you have a tough time adapting to this, then this probably isn't the place for you.


  3. Helpful (1)

    "Great place to work"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Account Manager in London, ON
    Current Employee - Account Manager in London, ON
    Recommends
    Approves of CEO

    I have been working at Info-Tech Research Group full-time (More than 10 years)

    Pros

    Fun environment. Fast paced and always growing. Great perks and family like. I've worked here for 10 years and love my job.

    Cons

    It is ever changing and evolving. Very fast paced and challenges you to work harder with great rewards. You need to roll with changes as you will see the growth in the end. You need to have a good work ethic to succeed.

    Advice to Management

    Continue to involve your sales groups with the changes and include us in the direction we're heading. Continue to hire more resources to meet our growing demands.


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  5. Helpful (2)

    "Fast changing, growing company with great people."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Director of Sales in London, ON
    Current Employee - Director of Sales in London, ON
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Info-Tech Research Group full-time (More than 10 years)

    Pros

    ITRG has evolved so much over the time I've been here that it's unrecognizable as a firm from when I started. The product has gone from a run of the mill, update service to a leading research provider in the industry. The company does a great job of reinvesting in itself and continuing to recruit top notch analysts to support the sales org.

    As a sales person it's easy to stay interested in the work thanks to the customers we get to work with. On any given day I can be speaking to C-Level execs from a Fortune 100 company, government agency or a newly promoted CIO trying to figure things out. It's engaging work that always tests what we can deliver on as a firm.

    The people I work with are a lot of fun. Mixed crowd of leading professionals and very bright, fresh out of school keeners. I enjoy coming to work and working with the folks I spend time with.

    Compensation has improved dramatically for management in the last 3 years. The opportunity to move from sales into management and make a good living are there.

    Cons

    It takes more time for sales people to get going now than it used to. The product is more complex and the customers are better educated about the offerings. Sales cycles have gone from 1 week turn around to 2-3 mos conversations. Expectations for new sales employees are sometimes too high for their first 6 mos.

    It is a privately owned company. Ownership options aren't there right now.

    Advice to Management

    Stick to it. We've come a long way and I believe we're on the right path. Keep investing in the research team as our customers love the work they do and we need more of it!


  6. Helpful (1)

    "fast paced culture with a great product"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Toronto, ON
    Current Employee - Anonymous Employee in Toronto, ON
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Info-Tech Research Group full-time

    Pros

    Has an incredible benefits package for entry level staff compared to other places I have worked. The product is world class and seems to have a high acceptance rate by consumers once they realize what they have access to. The product is continually refreshed and new products are added at a good rate. The people are friendly and managers are quick to help when you ask. Company culture is awesome.

    Cons

    The rate of change in the company sometimes seems frantic. Maybe that is just the condition of the IT market in general but it would be nice to continue in one direction for a while.
    The product learning curve is steep.

    Advice to Management

    Obviously the company has been crazy successful for many years so its hard for me to give meaningful advice but it would be slow down or regulate the rate of change for staff, be careful not to micro-manage people's time and keep creating new products.


  7. Helpful (9)

    "Hasn't changed a bit"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in London, ON
    Former Employee - Anonymous Employee in London, ON
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Info-Tech Research Group full-time (More than 3 years)

    Pros

    Innovative work spaces. Casual. Tries to be forward thinking company. Great product for IT people.

    Cons

    When I worked there, the floor culture was terrible. Upper management were all hired university friends of the CEO. They had no experience in management. It was a great place to work for about 3 months and then when it gets bad you start to think it's you. It's like being in an abusive relationship. I mean, they keep telling you Infotech is so great so then it must be you right? The high stress sales environment usually equated to high stress relieving activities like drinking and drugs. (some of which were supplied by management)

    There are a lot healthier places to work. Avoid this one at all costs. You didn't spend all the precious money on a degree to end up here. They will sell you the moon when you get hired. It hasn't changed in 10 years, it won't change anytime soon.

    Advice to Management

    Everything that people are saying on here has been a problem since the company started. Time to clean house from the top down.


  8. Helpful (24)

    "Trump-Brand Leadership... without the Brand..... and also without the Leadership"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Toronto, ON
    Current Employee - Anonymous Employee in Toronto, ON
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Info-Tech Research Group full-time (More than 5 years)

    Pros

    - Cool offices
    - Fun employee-run events
    - Good hiring practices (you'll work WITH smart, reasonable people)
    - Who you'll work FOR though? Hmm.......

    Cons

    Info-Tech preaches to its clients that they need to do three things: follow best practices, be data-driven, and be innovative. Sadly Info-Tech does none of these three things itself.

    Info-Tech is a top-down dictatorship led by its founder, a sleep-deprived wacko who routinely takes "hangover days". When he makes it into the office, he micromanages anyone and everyone who will give him the time of day. He is highly excitable, and is known to have a boiling temper.

    Over the last 6 months, he has single handedly driven a stake through the heart of the acquire sales team. New revenue is shrinking for the first time in the firm's history. People wonder why. The answer is obvious. The founder doesn't know how to sell a product, and he's forcing the entire sales team to adhere to a bizarre process that he dreamed up and then labeled as "best practice". He thinks that calling low-level managers 150+ times a day is how you sell a product aimed at CIO's and directors.

    Here's where it gets interesting.

    The founder makes no attempt whatsoever to understand what makes sales reps successful by looking at the example led by his good sales reps. Instead he relies on his own VERY questionable assumptions which he presumably overheard at a bar, or maybe he read it in a fortune cookie... or a blog from 2003. It won't be long before the poor sales execs realize the jig is up and leave. Then we'll REALLY be in trouble.

    Innovation is mentioned in every piece of marketing material and sales deck. However, the company itself is run in a time machine. Technical innovations are shunned. Sales techniques that worked in the 90s are still believed to be cutting edge. The only marketing the company does is email blasts. The website is a mess. The phone system is made by Nortel... you can't make this stuff up.

    Advice to Management

    Despite its shortcomings there is potential for a quick turnaround. The product itself is actually fantastic.

    The founder should reflect on the good fortune he has to be surrounded by the smart people he hasn't scared away yet. Let them do their jobs or they'll leave, and then you'll be on a sinking ship with only the dead weight.

    Info-Tech Research Group Response

    3 Mar, 2017 – Founder

    Well they always say the proof is in the pudding & I'm confident that our Acquire team will continue to have success. I'm sorry that I most certainly have failed to engage you effectively. I'm glad ... More


  9. "IT Consulting Analyst"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - IT Consulting Analyst in Toronto, ON
    Current Employee - IT Consulting Analyst in Toronto, ON
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Info-Tech Research Group full-time (Less than a year)

    Pros

    Great place to work with lots of room to grow and develop in your chosen field.

    Cons

    None that I can remember

    Advice to Management

    Keep up the great job!


  10. Helpful (10)

    "Awful"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Toronto, ON
    Former Employee - Anonymous Employee in Toronto, ON
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Info-Tech Research Group full-time (More than 5 years)

    Pros

    People in non-management positions have their heads on straight for the most part. That was vital to my survival there, because everything else was a mess.

    Cons

    Essentially everything about the company outside of the low level employees. Every day I worked there was a day I wished for death and wondered why I wasted my money on a degree. If I listed the full extent of the cons here, people will start writing the mayors office inquiring why he has not prevented this sort of nonsense from going on right underneath his nose. I sometimes wonder that myself.

    Advice to Management

    Start all over again. Hire new management. Right the ship while you still can or, you know, have the founder of the company continue to respond to reviews on here. Yeah, that is not a red flag for potential employers at all...


  11. Helpful (18)

    "Manic-depressive place to work"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in London, ON
    Current Employee - Anonymous Employee in London, ON
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I have been working at Info-Tech Research Group full-time (More than 5 years)

    Pros

    Love the people. They make everything else tolerable.
    The "product" and advisory services we sell are really useful, but there are issues with delivery that aren't being addressed quickly enough.

    Cons

    Executives have become "my way or the highway" types.
    They will not take responsibility for the environment they are creating and refuse to acknowledge any issues that are currently outstanding, as though closing their eyes, and instructing us to not discuss them, will make the problems go away.

    Advice to Management

    Need a top down house cleaning. Senior executives seem to be in a state of desperation in their decision making. They occasionally ask for feedback to make it look like they're listening, but they are not. They make process changes with no thought of impact to employees or clients or even feasibility of new process.

    Info-Tech Research Group Response

    3 Mar, 2017 – Founder

    Hey Anonymous, I do like to make sure we are listening & I personally do want to discuss any issues you can raise. We have monthly department meetings to discuss & improve. Feel free to ... More


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