Firstsource Solutions Reviews

Updated Aug 15, 2020

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2.9
42%
Recommend to a Friend
50%
Approve of CEO
Firstsource Solutions CEO and Managing Director  Vipul Khanna
Vipul Khanna
54 Ratings
Pros
Cons
  • "Team leaders are not supportive, HR are not interested in associates issues(in 25 reviews)

  • "very low pay for the amount of knowledge and hours required(in 22 reviews)

More Pros and Cons
  1. "Just as expected"

    4.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Customer Service Assistant in Liverpool, England
    Recommends
    Positive Outlook
    No Opinion of CEO

    I have been working at Firstsource Solutions full-time for less than a year

    Pros

    Friendly people, progression available, simple work

    Cons

    High pressure and constant calls

  2. "good"

    4.0
    Current Employee - Junior Software Engineer in Bangalore

    I have been working at Firstsource Solutions full-time

    Pros

    good work culture, good for freshers

    Cons

    no comfortable timings, apart from that no cons


  3. "Very Nice Coworkers"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Inbound Collections Agent in Colorado Springs, CO

    I have been working at Firstsource Solutions full-time for less than a year

    Pros

    Great coworkers and company standards

    Cons

    Unfriendly customers provide hardship for workers

  4. "Great place to work"

    4.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Customer Service Advisor in Cardiff, Wales

    I have been working at Firstsource Solutions full-time for less than a year

    Pros

    Very friendly and helpful staff

    Cons

    very short paid breaks making it impossible to do personal stuff

  5. "Incoming call from uk customer"

    4.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Voice Process 
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Firstsource Solutions full-time

    Pros

    Good incentive, you can learn many things

    Cons

    Bad management, politics, bad hr management

  6. "Good team bad leadership at the top though"

    3.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    Former Employee - CSA - Customer Service Associate in Derby, England
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at Firstsource Solutions full-time for more than 8 years

    Pros

    Good team mates Supportive HR Free Sky Free parking

    Cons

    Poor GM and ops managers who don't care and only think of you as a number, good at fobbing off and good at talking with very little action Concerns noted but then not dealt with

    Continue reading
  7. "Fine for temporary work"

    3.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Subject Matter Expert in Cardiff, Wales
    Doesn't Recommend
    Negative Outlook
    No Opinion of CEO

    I worked at Firstsource Solutions full-time for less than a year

    Pros

    - Easy hiring process, fast onboarding.

    Cons

    - Seemingly no clear progression - Lots of micromanagement

  8. "SR CSE for 18 months."

    4.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Senior CSE in Mālād
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Firstsource Solutions full-time for more than a year

    Pros

    One of the best chat processes we have in mumbai.

    Cons

    No drawbacks as such for the company

    Continue reading
  9. "Its great working here"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Senior Customer Service Representative in Mālād
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Firstsource Solutions full-time

    Pros

    It had growth opportunity and has also very good environment

    Cons

    Couldn't complain about anything only the cafeteria needs improvement

  10. "Poor Management"

    3.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Call Center Representative in Colorado Springs, CO
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Firstsource Solutions full-time

    Pros

    Good Pay. Work and Life Balance.

    Cons

    No organization in management nor communication between managers and HR.

    Continue reading
Found 1105 reviews