My honest review of working at waitrose - Customer Service Waitrose Employee Review

3.0
Dec 18, 2017
Recommend
CEO approval
Business outlook

Pros

Great benefits, helpful colleagues, lots of overtime, flexible working times

Cons

Some poor senior management especially from operations point of view warehouse illogically set out Bad training (if any at all) Too many chiefs Hard to gain promotion or move higher Routes are scheduled with NO breaks! Given routes that start before shift, so inevitably late to deliveries Verbal abuse by clients for being late etc.. Expect to be given an easy route when you start, which in no way is a true reflection of the work given afterwards Some staff are given preferential treatments on their manifest, so deliver much much less A GPS system which is outdated and Waitrose has not paid for traffic alert, so expect to be directed towards lots of traffic. Old and outdated handheld that persistently crashes and makes the job even more difficult Clothing that makes you sweat so that your underclothing is wet through Expect to carry tons of water up flights of stairs in London apartments with no lift and be treated like a second class citizen Filthy internal vans with mould where the food is Dirty food crates Great benefits, if you can afford them on the very low wages

Explore other reviews about Waitrose

5.0
Aug 28, 2025
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Benefits are very worth it

Cons

I was scared when there were thieves

3.0
Nov 18, 2024
Recommend
CEO approval
Business outlook

Pros

good place to work all round

Cons

bad place to work sometimes

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