Waitrose Reviews | Glassdoor.ca

Waitrose Reviews

Updated 16 July, 2018
1,228 reviews

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3.7
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Waitrose Managing Director Rob Collins
Rob Collins
263 Ratings

1,228 Employee Reviews

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Pros
  • "Good pay - increases depending on performance" (in 148 reviews)

  • "You feel appreciated being part of the John Lewis Partnership" (in 133 reviews)

Cons
  • "No opportunity to progress upwards into management for any part-time partner" (in 41 reviews)

  • "boring work, can be long hours at awkward times" (in 32 reviews)

More Pros and Cons

  1. "Competitive Pay and Great Benefits"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Waitrose part-time

    Pros

    The employees are cared about, the John Lewis Partnership is great for that. The discounts are great and there are a load of additional perks to cash in on if you work here. Pay moved up quickly and started at a high rate.

    Cons

    Experience can vary store-to-store.


  2. "Great part time job"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Waitrose part-time

    Pros

    Good pay for young workers

    Cons

    Sometimes not enough hours if you are on a part time contract

  3. "As Expected"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Neutral Outlook
    No opinion of CEO

    I worked at Waitrose part-time

    Pros

    Lots of benefits (almost too many), staff discount, variety of hours, close to where I lived.

    Cons

    Lots of traits of a typical big company: lack of communication, a few managers and team members ruined it for everyone else, staff not honest enough with each other, inexperienced managers who just referred you to the online HR system- what's the point in the manager then?

    Advice to Management

    Streamline management levels, give clear progression plan rather than tick boxes and scripts to new employees


  4. "working at waitrose part time"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Waitrose part-time

    Pros

    really good training
    very professional
    lots of really nice people

    Cons

    everyone hired seemed to be the same type of person
    quite rude customers sometimes


  5. Helpful (1)

    "Great culture, great company- but not perfect"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Shop Floor Partner (Replenishment) in Birmingham, England (UK)
    Current Employee - Shop Floor Partner (Replenishment) in Birmingham, England (UK)
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Waitrose full-time (More than a year)

    Pros

    Waitrose is part of the John Lewis Partnership, a medium sized retail company based in the UK. "The Partnership", as it is known to Partners (employees), has many great benefits such as an annual bonus, high pay rates with performance based pay, good opportunities for progression and personal development.

     At a Waitrose branch, you can expect a good starting wage of at least £8/hr, with higher rates paid for London and other high cost areas (Home Counties etc.). Night shift pay varies dependent on your hours of work (night rate is set at 33% between 10pm and 6am) but you can expect to take home at least £10.50 an hour on average. The wage does not change dependent on age, so for a 16 year old working part-time, £8/hr is very good money indeed. Provided you have good performance, your annual pay review around Christmas/Easter will contribute to a small rise in pay on top of basic rate rises. I started on £8.20/hr due to location and previous experience, but this rose to £8.50 after three months' service.

    Waitrose has solid frameworks in place to aid development, such as Team Leader (supervisor) courses and ample opportunities to go into management, as well as many other development opportunities. Waitrose is a great employer that is (generally) very understanding of personal issues and provides many good benefits to working there. You will receive full sick pay and the opportunity to retrain in another area if you become unable to work for whatever reason.

    All Waitrose employees are Partners in the business, and as such there are democratic decision making processes in place for Partners to get involved with. Being a Partner also commands a good level of respect from colleagues (managers included), rather than being seen as an underling or a unit of labour as may happen elsewhere. Many Waitrose branches also provide subsidised meals for Partners during the daytime, freshly made by a branch cook.

    Cons

    Whilst Waitrose is a great company to work for, there are some negatives that you should be aware of before you apply to work here. Some of these are specific to my Branch (some are wider-reaching) and I am unaware if this goes on elsewhere, but if any of these comments concern you then I would urge you to bring them up in interview if you get the chance.

    If you're a full-time Partner, your shifts will change every week. It is up to the Branch management to ensure your rota is up for a month in advance (warning: this never happens). You will be expected to work at pretty much any time of day, with some exceptions. The earliest you will have to work from is 5am, and the latest you will finish is 2am (the latter is very uncommon however- the latest regular time you will finish is 10pm). Shifts may be 4.75 hours to 9 hours long depending on how your branch distributes its working hours. Part time Partners have fixed shifts that do not change and won't be changed without your permission.

    Waitrose recently had a complete overhaul of its operational structure, called "modern Waitrose". This new method of working was intended to create a more flexible and profitable working environmen in Branches, where fewer Partners would be better trained to do more jobs. In branches where the old system never previously existed (i.e. they were opened after the implementation of modern Waitrose), this system is said to work brilliantly, with far more full time Partners being employed and trained to do many different roles. However, in branches where the old system existed beforehand, there is very little support for the new system as it is seen as a burden on Partners who cannot (either due to restricted time or lack of want) train on other areas. This leads to a rigidity that is difficult to counter, especially since wage allowances were apparently cut due to the intention of decreasing the amount of Partners in a branch. What this creates is a branch stuck in limbo between old and new, with little direction, and a few Partners (mostly full timers) having to work extraordinarily hard just to see the store scrape by on a skeleton crew of relatively untrained Partners. This is the "understaffing" you may hear people complain about at Waitrose branches, and it is not just the fault of hiring managers in branches. It is a poorly rolled out overhaul that has resulted in some pretty catastrophic failures (that have been admitted to Partners by the Board of Directors). If you work here full time, be prepared to work hard, or be viewed as useless. This is not a cushy job, but personally I wouldn't want it to be.

    Whilst Waitrose is a great company to work for, some of the managers are not. It would seem every branch has at least one awful manager that makes life hell for other managers and shop floor Partners alike. This is usually due to unchallenged laziness, a bullying management style or simply apathy. My advice would be to avoid this Partner/Partners like the plague. My particular branch has several of these individuals, all possessing characteristics as listed previously. This makes for an environment where it is very difficult to focus on one thing, as every manager has different priorities but unfortunately a similarly inflated ego. I would imagine that if your branch has strong senior management then this would be less of a problem.

    "The Partnership" can be a very strange organisation, in that it almost seems like a cult on occasions. I once threatened to quit, and was bombarded with praise and good stories of the Partnership and its achievements, and subsequently convinced to stay. Many management Partners have been with the Partnership for decades, and I can see why. Waitrose is a great employer with fantastic benefits- but these go so far that it is possible to argue people get "trapped" in Waitrose. For managers, there is very generous pay and ample job security, meaning that if it is even only a temporary arrangement, it can be tempting to take on responsibilities such as a mortgage etc. that you can now afford. But if you come to want to leave, good luck finding somewhere else that pays as well for such good conditions. I imagine this can be very difficult for long serving Partners who feel a need to move on but cannot match their pay or benefits elsewhere.

    It's also very difficult for Partners to be removed from their position due to poor performance. This can lead to prolific laziness that must be caught up on by those with a better work ethic- "flogging the winning horse" as it is sometimes called- can be commonplace in Waitrose branches.

    It may seem that on the whole, there is more bad to say than good about Waitrose, but this could not be further from the truth. Waitrose is a great company and I would wholeheartedly recommend working for them, especially if you have aspirations for a career in retail. The point of my review is to (hopefully) give you a fully rounded account of what it's like to work in a Waitrose branch as a regular shop floor Partner.

    Advice to Management

    Work harder, and try not to offload too much work onto non management Partners. Have a greater focus on implementing ideas, rather than just thinking of new ones.


  6. "Supermarket Assistant"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Supermarket Assistant in Northwich, England (UK)
    Current Employee - Supermarket Assistant in Northwich, England (UK)
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Waitrose part-time (Less than a year)

    Pros

    Bonus is a big attraction

    Cons

    Hours can be ill-suited to a student

    Advice to Management

    Modernise - a lot of the operations are still paper based


  7. "Great company to work for"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Assistant in London, England (UK)
    Former Employee - Sales Assistant in London, England (UK)
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Waitrose part-time (Less than a year)

    Pros

    They look after you
    Benefits working with company- discounts, trips
    Regular pay rises

    Cons

    Short staffed- often working by myself on department

    Advice to Management

    More employees

  8. "Great place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Waitrose part-time

    Pros

    Great colleagues, good bonus, good opportunities

    Cons

    None - great place to work


  9. "good work environment and culture"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Waitrose part-time

    Pros

    good work environment and culture
    bonus/profit sharing

    Cons

    management expectations can change sometimes


  10. "Good Company"

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Waitrose part-time

    Pros

    -Opportunities to work on other sections.
    -Good discounts and pay.
    -Nice working environment.

    Cons

    They want to train you on every section.


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