2.0
May 29, 2026
Former employee, more than 10 years
London, England
Recommend
CEO approval
Business outlook
Pros
Great team culture among colleagues — supportive, friendly, and collaborative. Skill development — strong customer service and operational skills gained. Busy environment — shifts went quickly and there was always something to do.
Cons
Unprofessional managerial conduct — experienced dismissive communication, inconsistent feedback, and comments that felt inappropriate or unfair. Lack of accountability — concerns were not taken seriously, and issues were often reframed back onto staff. Poor conflict handling — difficult conversations were managed in ways that felt one‑sided and invalidating. Emotional toll — certain interactions had a lasting negative impact.