Mixed Opinions - Customer Service Waitrose Employee Review

3.0
Jan 19, 2026
Recommend
CEO approval
Business outlook

Pros

Easy to learn Managers aren’t too on your back if you prove yourself Colleagues are nice and you’re all on the same wavelength Discount is good Canteen offers free food Good hours if you ask for them

Cons

Lack of staff causes stress Colleagues can be stressed and cause drama on the headsets which makes it uncomfortable Minimum wage but expected to do so much in one day Managers can be lazy and expect people to do everything for them Managers can be rude for literally no reason

Explore other reviews about Waitrose

5.0
Aug 28, 2025
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Benefits are very worth it

Cons

I was scared when there were thieves

3.0
Nov 18, 2024
Recommend
CEO approval
Business outlook

Pros

good place to work all round

Cons

bad place to work sometimes

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