4.0
Feb 21, 2020
Former freelancer, more than 3 years
San Francisco, CA
Recommend
CEO approval
Business outlook
Pros
Since my tenure there for the last 4 years: -Added tip system -Added emergency button -Created Uber Pro Rewards, the more you drive, the more perks you receive, I used Ugent.ly to fix my flat tire ($75 service) for free, but it's not free anymore -After CA AB5 passed, revamped Ride Requests to make trip more transparent: shows pick-up & drop-off locations, estimated earnings, trip duration -Ride Acceptance Rate no longer works against you in qualifying for Uber Pro
Cons
-Once deducted Rider Fare without consulting me, assumed that I didn't pick up Rider, returned fare after I contacted them with proof that I confirmed the pickup -Improvements for Drivers only made when the media narrative/current events forces them to
