Impossible to get off the phones - Specialist USAA Employee Review

2.0
Mar 3, 2019
Recommend
CEO approval
Business outlook

Pros

Great immediate management and directors Great benefits (medical kinda stinks though if filing as single)

Cons

AVP and above seem to only care about the bottom line (sales) Very few opportunities for movement off phones Back to back calls Difficult to reach metrics

Explore other reviews about USAA

5.0
Jul 8, 2026
Recommend
CEO approval
Business outlook

Pros

Good pay. People who care and want to see everyone succeed. Great benefits

Cons

Hard to get hired in any capacity. Harder now even if you are not former military even if you have family who were.

5.0
May 8, 2015
Recommend
CEO approval
Business outlook

Pros

Life work balance, great benefit package and nice colleagues. The goal of the company is providing the best service to its members. So, they treat employees the best to encourage them to do the same for members.

Cons

Slow IT support, limited interactions with industry. Banking business is not as mature as insurance.

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