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      Sutherland

      Engaged employer

      Sutherland reviews

      Great learning of the business and also, importantly, what not to do as a manager. - Assistant Manager - Training Sutherland Employee Review

      2.0
      Sep 10, 2014
      Assistant manager - training
      Recommend
      CEO approval
      Business outlook

      Pros

      1. Immense learning. I walked away with knowledge, skills and experience that would have taken me at least another 4 - 5 years to gain. 2. Innovation - Great place when it comes to implementing new ideas. 3. Knowledge Sharing and Skill Building- No one shies away from sharing knowledge or helping you build your skills.

      Cons

      1. Long working hours - Really long working hours. And to make it worst, it can be your supervisor dependant. 2. Excessive pressure - Junior to Mid Level Managers are under constant pressure. You practically don't have social or personal life. 3. Unattainable goals - Some departments have goals that only a select few locations/ people can meet. Ideally these should be you over achievers but they end up being the folks who just meet numbers. 4. 'Cover your rear' environment - Classic place where everyone wants to cover their hide. The person who can't is your fall guy. Kobayashi Maru test on a daily basis.

      Explore other reviews about Sutherland

      5.0
      Jul 7, 2026
      Customer service representative
      Recommend
      CEO approval
      Business outlook

      Pros

      Great hours for training and flexibility

      Cons

      Low pay rate and a lot of work and micromanaging

      1.0
      Jun 26, 2026
      Customer service representative
      Recommend
      CEO approval
      Business outlook

      Pros

      Remote work and great coworkers

      Cons

      Extremely low pay for the amount of work and the type of calls that you have to deal with. Lots of mircomanaging. Unrealistic metrics. Lack of knowledge and competency from leadership because at no point should your workers know more than you about the job itself. No care for unforseen life circumstances that affect your ability to work. Very stressful and mentally exhausting which often leads to burnout. No recognition for hard work and meeting metric goals. Too hard to get PTO approved. Tech and internal systems are always breaking which affects your ability to do your job. No one is ever on the same page which often leads to being given incorrect information. No room for growth or opportunities to go into other roles. Benefits are not that great. Mid health insurance plans, no 401K match, no parental leave, and no internet reimbursements. They'll sell you a fairytale in training so BEWARE.

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