Does Sutherland pay their employees well?

According to anonymously submitted Glassdoor reviews, Sutherland employees rate their compensation and benefits as 3.1 out of 5. Find out more about salaries and benefits at Sutherland. This rating has decreased by 3% over the last 12 months.

How satisfied are employees working at Sutherland?

58% of Sutherland employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Sutherland 3.2 out of 5 for work life balance, 3.4 for culture and values and 3.3 for career opportunities.

What are the top reviewed jobs at Sutherland?

Customer Service Representative (1339) , Associate (578) , Consultant (367) , Customer Service Representative (CSR) (304) , Customer Service Associate (265) , Senior Associate (225) , Technical Support (171) , Associate Manager (162) , Senior Consultant (125) , Technical Support Engineer (123) , Team Manager (122) , Manager (103) , Customer Service Agent (99) , CSA - Customer Service Associate (94) , Team Leader (79)

What are the pros of working at Sutherland according to real employee reviews?

"It’s a great company to work the environment and people there are great" ((in 287 reviews)); "Good work environment and good for beginners" ((in 250 reviews)); "Good benefits(Food vouchers/compliments card/life insurance/medical coverage and dental/medicine costs refunds);" ((in 241 reviews)); "Good work life balance and remote" ((in 224 reviews)); "It was wfh and the training was good" ((in 203 reviews))

What are the cons of working at Sutherland according to real employee reviews?

"Low salary after the economics changed here in Egypt they don't raise the salary." ((in 642 reviews)); "The pay is low and it does not really increase meaningfully as time goes on." ((in 450 reviews)); "Bad managers: operate on the old boys club and you ain’t in it" ((in 198 reviews)); "Less hike and no job security" ((in 87 reviews)); "Non ethical and full of favoritism" ((in 46 reviews))

What are employees saying about Sutherland redundancies in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Sutherland redundancy and their outlook for job security at Sutherland in 2026.

What are the top reviewed Sutherland locations?

Windsor , Toronto , Calgary , Sault Ste. Marie , Mississauga , Winnipeg , Edmonton , Vancouver , Ottawa , Regina , London , Brampton , Kingston , South Windsor , Vernon , Victoria , Scarborough , Belle River , Corner Brook , Kitchener , Winnipegosis , Ajax , Truro , Windsor , Saskatoon , Windsor , Surrey , St. John's , North York , High Tor

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Sutherland

Sutherland Reviews

3.5

58% would recommend to a friend

(11,286 total reviews)

Dilip R. Vellodi

70% approve of CEO

57% positive business outlook

Ratings by demographic groups

Ethnic group

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Sutherland has an employee rating of 3.5 out of 5 stars, based on 11,286 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Sutherland employee rating is in line with the average (within 1 standard deviation) for employers within the Human resources and staffing industry (3.8 stars).

Reviews by job title

11K reviews

5.0

Jul 2, 2026

Good company overall, but pay needs improvement

Anonymous employee

Recommend

CEO approval

Business outlook

Pros

It is a Very good company overall

Cons

Not very good in salaries and annual pay

5.0

Jul 1, 2026

Good starting opportunity

Customer service representative

Recommend

CEO approval

Business outlook

Pros

It's a good opportunity as a starting, good salary, they used to have good activities

Cons

they used to have good activities, but now they don't, management is not fair, and it's not really the system it's the people, there's a huge disconnect between the management in Egypt in the management abroad.

5.0

Jun 30, 2026

My experience

Call center representative

Recommend

CEO approval

Business outlook

Pros

One of the best call center companies in Egypt

Cons

I haven't had any problems so far

Viewing 1 - 3 of 11,286 Reviews

Jobs at Sutherland

Bilingual (FR/EN) Customer Service Support| Healthcare | Work-At-Home

Customer Service and Technical Banking Support Associates (ONSITE)

Customer Service and Technical Banking Support Associates (ONSITE)

Bilingual (FR/EN) Customer Service Support| Healthcare | Work-At-Home