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      Sutherland

      Engaged employer

      Sutherland reviews

      Senior Consultant - Senior Consultant Sutherland Employee Review

      2.0
      Jul 18, 2018
      Senior consultant
      Recommend
      CEO approval
      Business outlook

      Pros

      Helping customers and agents who require assistance. Forming an understanding and relationship with each agent to identify their strengths and weaknesses to provide better help to them.

      Cons

      Miscommunication between management. When requesting a one-on-one to gather a confirmation whether a department was being shut down, time should be made for those agents who depend on this specific job to pay their bills and feed their children. Basically, an extreme lack of clear communication.

      avatar
      Sutherland Response
      7y
      Thanks for your feedback. It is unfortunate that it didn’t work out for you at Sutherland. We do take any and all allegations such as those you described, seriously. We encourage you to reach out to comments@sutherlandglobal.com to share your feedback more directly, so that we can properly address your concerns. We wish you success in your professional career.

      Explore other reviews about Sutherland

      5.0
      Jul 7, 2026
      Customer service representative
      Recommend
      CEO approval
      Business outlook

      Pros

      Great hours for training and flexibility

      Cons

      Low pay rate and a lot of work and micromanaging

      1.0
      Jun 26, 2026
      Customer service representative
      Recommend
      CEO approval
      Business outlook

      Pros

      Remote work and great coworkers

      Cons

      Extremely low pay for the amount of work and the type of calls that you have to deal with. Lots of mircomanaging. Unrealistic metrics. Lack of knowledge and competency from leadership because at no point should your workers know more than you about the job itself. No care for unforseen life circumstances that affect your ability to work. Very stressful and mentally exhausting which often leads to burnout. No recognition for hard work and meeting metric goals. Too hard to get PTO approved. Tech and internal systems are always breaking which affects your ability to do your job. No one is ever on the same page which often leads to being given incorrect information. No room for growth or opportunities to go into other roles. Benefits are not that great. Mid health insurance plans, no 401K match, no parental leave, and no internet reimbursements. They'll sell you a fairytale in training so BEWARE.

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