I really wanted to believe that Softchoice was different. - Sales Support Softchoice Employee Review

1.0
Nov 4, 2023
Recommend
CEO approval
Business outlook

Pros

At this point, none. When I first started under our previous CEO there were some concerns (every job has them - low pay, overworked) but recently I've started to see more and more stress leaves, burnout, feelings of being silenced and questionable behaviour from leaders and HR that are going unaddressed.

Cons

Pay has always been below average, but the culture and growth is what kept employees around. Employees are being silently force back to the office and layoffs continue. Operational roles have a large amount of work that can't be accounted for in metrics. If you complain about being over worked or you disagree with something your manager expects/wants because it's unrealistic, be ready to be issued a letter with behaviour issues (that can't be proven) related to the company's "values". Plans are huge, unattainable and very much out of your control. If you don't hit plan as a CAM/EAM, be ready to be put on a performance plan and/or issued a letter leading to dismissal. Success in career development is dependant on your direct manager and how much you're willing to overwork yourself and others around you. Finally and most importantly, mental health is a huge concern at this company. The number of employees taking stress leave has skyrocketed regardless of what part of the company you are in.

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Softchoice Response
2y
Hello. Thank you for leaving feedback. That experience is not what we want for our people. Please reach out to feedback@softchoice.com. We want to hear more from you and address your concerns.

Explore other reviews about Softchoice

5.0
May 28, 2026
Recommend
CEO approval
Business outlook

Pros

Great company culture and great place to work.

Cons

None that I can think of.

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Softchoice Response
2w
Thanks for your review and for recognizing our excellent culture! We're thrilled you've had a positive experience on our team.
3.0
Jun 9, 2026
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Challenging and interesting work. The potential is there.

Cons

Management does not listen and executives are fed bad information to action on. Director and VP level folks control the narrative and make bad decision after bad decision

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