Softchoice Reviews | Glassdoor.ca

Softchoice Reviews

Updated 17 July, 2018
505 reviews

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3.5
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Softchoice President and CEO Vince De Palma
Vince De Palma
57 Ratings

505 Employee Reviews

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Pros
  • "There are many soft perks as well; and the office itself was awesome even before you factor in you can bring your dog to work" (in 26 reviews)

  • "Decent work life balance (role dependent though)" (in 19 reviews)

Cons
More Pros and Cons

  1. "Customer Support Rep"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Toronto, ON
    Former Employee - Anonymous Employee in Toronto, ON
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Softchoice full-time (More than a year)

    Pros

    Great Company Culture
    lots of perks
    make great friends
    lots of room to grow

    Cons

    starting salary is a bit on the low end


  2. "Account Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Toronto, ON
    Current Employee - Anonymous Employee in Toronto, ON
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Softchoice full-time

    Pros

    Amazing people and great career growth potential. Softchoice invests a lot in their employees and teaches them about technology, and about sales.

    Cons

    Operational challenges and broken systems

    Advice to Management

    Don't lose sight on your employees well-being when focusing on the bottom line

  3. "Collections"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Toronto, ON
    Former Employee - Anonymous Employee in Toronto, ON
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Softchoice full-time

    Pros

    Very relaxed environment. You can bring your dog to work. They like to reward employees for hard work.

    Cons

    You are not paid hourly its salary


  4. Helpful (4)

    "Fragmented."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    Disapproves of CEO

    Pros

    The people, the dogs. Formerly a great culture, which has deteriorated in the past year. Many good people have left due to the changes, morale is at a low. Disappointed.

    Cons

    Too many fragmented changes to processes, people, policy. High turn over without adequate succession planning. Left hand does not know what the right is doing; management is compensating by enforcing tedious tracking and micromanagement through inefficient CRM systems.

    Advice to Management

    Take time to understand implications to business units and productivity prior to making massive changes.

    Expecting people to do more with less and throwing ineffective systems in the mix will not win over your employee satisfaction or produce the results you seek

    Adding more cooks to the kitchen and over reporting (micromanaging) is not the answer.

    Incentivize your people to deliver results, don’t enforce policies and systems that slow down productivity.

    Mass change in management triggered a series of unfortunate events, disappointed.


  5. Helpful (1)

    "great place"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    Pros

    good team, young and good benefit

    Cons

    long hours, lots of work


  6. "TSR"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Territory Sales Representative in Toronto, ON
    Current Employee - Territory Sales Representative in Toronto, ON
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Softchoice (Less than a year)

    Pros

    fun environment
    great culture
    dogs in the office

    Cons

    Mass recruiting .
    filter people out with the mass recruit
    12 weeks of training


  7. Helpful (1)

    "TSR"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Softchoice full-time

    Pros

    Great culture, great people, great perks

    Cons

    Softchoice preaches culture yet they're hypocrites.

    You can live by the culture, believe in it, hit your metrics, do well overall and still be let go because your manager doesn't like you.

    Doesn't give ANY feedback to improve on. They say there's no politics.

    It's ALL politics.

    And you wonder why the turnover rate is so high at this company, even at the management level.

    Advice to Management

    Stand by what you preach. Don't be hypocrites.

  8. "TSR"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    No opinion of CEO

    I have been working at Softchoice full-time

    Pros

    Decent culture, great people working on most of the departments ,opportunity to make good money, genuine effort to create a work/life balance.

    Cons

    Increased pressure to grow at incredibly high rates has created high turnover, lack of resources for sales teams to perform.


  9. Helpful (1)

    "A starter company for most roles"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Softchoice full-time

    Pros

    Softchoice was a good place to word for the period of time I was there. My boss was excellent and really pushed for us to learn, grow and work our way through the business.

    Due to my specific circumstance I was able to get a ton of training and work on interesting projects which have now become part of the Softchoice sales process.

    The Softchoice culture is also really big with the company. This is usually a good thing as it does make it feel like you are working for a particular company with an identity it's trying to build/shape.

    Cons

    Pre-sales does not seem to have a long term positive outlook at softchoice. Career advancement opportunities are limited, and compensation is low compared to the market.

    The culture can also be bad in the sense that it seems to but what there is a lot of focus on over the other things that could engage employees

    Advice to Management

    Figure out a Pre-sales engagement strategy that works and look into paying your Presales people properly otherwise you will have a constant brain drain.

    While culture is great, it will not overshadow noncompetitive pay and having entire orgs be treated like red headed step children (spare the idiom)


  10. "Good Company"

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Softchoice full-time

    Pros

    Good place to work and company is growing

    Cons

    work life balance. you need to set the expectations from the beginning


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