Softchoice Reviews | Glassdoor.ca

Softchoice Reviews

Updated 15 December, 2017
465 reviews

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3.5
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Softchoice President and CEO Vince De Palma
Vince De Palma
31 Ratings

465 Employee Reviews

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Pros
  • You can bring your dog to work and there are a lot of fun events (in 24 reviews)

  • Company offers benefits like free lunches, monthly beer cart/social gatherings, a work computer to use anytime, and more (in 39 reviews)

Cons
More Pros and Cons

  1. Featured Review

    Helpful (8)

    "Great job/company to set you up for a long career in IT"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Inside Sales Account Manager in Seattle, WA (US)
    Current Employee - Inside Sales Account Manager in Seattle, WA (US)
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Softchoice full-time (More than a year)

    Pros

    - manager is easy to talk to, supports his team, is there to help when needed, trust his employees to do their job (does not micromanage), has great advice and ideas for assisting you in hitting your goals
    - flexibility - whether is be with hours or working from home or vacation
    - can bring you furry friend to the office
    - lots of free training available
    - Seattle office morale is unlike any other work place
    - supportive management all around
    - monthly celebrations
    - great benefits and medical plan

    Cons

    - pay is not as competitive as it should be
    - days can get monotonous, if you let them
    - can be extremely challenging at times (not sure if that is a con tho :) )


  2. "Territory Sales Rep"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Softchoice full-time

    Pros

    - Great Company amazing commitment to innovation
    - Culture that allows employees to thrive
    - Amazing training program for new hires specific to sales

    Cons

    - No cons to speak of personally


  3. "Good company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Softchoice full-time

    Pros

    Stable job if you work hard.

    Cons

    Pay is OK. Industry standard.


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. "Account Executive"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Account Executive in Toronto, ON
    Current Employee - Account Executive in Toronto, ON
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Softchoice full-time (More than a year)

    Pros

    Amazing starting position to branch into the technology sector

    Cons

    Day to day hustle is unrealistic

    Advice to Management

    transparency from managers


  6. Helpful (1)

    "review"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Finance in Toronto, ON
    Former Employee - Finance in Toronto, ON
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Softchoice full-time (Less than a year)

    Pros

    Camaraderie
    Nice coworkers
    Events
    beer-cart fridays
    pizza lunch once a month

    Cons

    sales reps get most of the perks i.e. free food, travel perks etc.
    lack of direction with management
    new CEO and culture seems to have shifted
    ageist company. A lot of young people and its not diverse in terms of age. I saw a lot of hardworking people on my floor let go that were older than the majority of the people.

    Advice to Management

    Have a more cross-generational workforce. Focus on other departments instead of just sales. Higher compensation.


  7. Helpful (2)

    "If you are Average Sales Professional you will Excel here"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Account Manager in Toronto, ON
    Former Employee - Senior Account Manager in Toronto, ON
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Softchoice full-time (More than 3 years)

    Pros

    - Fun & Dynamic Teams
    - Opportunity to network with vendors
    -Learn different technologies and how customers can enable business drivers through the adoption of these technologies
    - Training on different sales methodologies ie solution led selling or challenger sales

    Cons

    - A lot of stress and mandates required of their senior reps without much support provided both operationally and from management perspective
    - Culture does not allow you to learn from your mistakes and due to the fast pace the mentality is what have you done for me recently?
    - Management on a case by case basis moves dead base accounts to reps and they must brunt the negative GP amount and still are expected to meet and exceed their quotas
    - Quota: you will be punished for doing well with a higher quota, and continuously held back from your career aspirations
    - Managers coordinate individual development plans (IDP) conversations and this is their method of understanding your bottom line and how far they can drive you would be willing to go and this information is used to push you beyond your limits
    - Great Places to Work (GPW) Survey is a complete joke because majority of the individuals completing it are new to the organization and because Softchoice has a difficult time retaining sales reps for longer than 3 year tenure within TSD the completed surveys are not a true reflection, they are just fluff
    -Softchoice has the issues of a typical mid-size firm. They have their sales reps talking to customers about the typical problems small and medium businesses run into i.e. silos between departments and lack of agility however these problems are present at Softchoice today

    -Within each sales division there are different levels ie TSD reps can be L1 to L4. As you increase in level so do the expectations from the business and your understanding of the business and technology. This wouldn't be an issue if there was a clear distinctions of expectations between levels by the business however, there isn't i.e. 1. Training: Softchoice hired me as an experienced technology sales professional yet the training material was no different between levels and majority of the time I sat in on trainings with repetitive information not learning anything new 2. KPI Expectations: Naturally a senior rep drives more appointments and connect however, the continuous focus by the business is hitting hustle through dials. This demonstrates a focus on quantity NOT quality - Their core values are not demonstrated by management and especially evident in "we take care of each other". The consensus on the sales floor is this is not exhibited by managers as such information is held and only shared with a select few thereby sales managers breeding a toxic environment

    Advice to Management

    - Do not be so quick to pigeon hold people. If you only want to categorize them within the challenger sales methodologies buckets ie hard worker, lone wolf you will never understand their potential or view point
    - Invest an equal amount into training for your sales managers as you do for sales reps. In particular, some of the senior leaders within TSD lack active listening skills


  8. Helpful (3)

    "Good launch pad but too many shortcomings"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Territory Sales Representative in Toronto, ON
    Current Employee - Territory Sales Representative in Toronto, ON
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I have been working at Softchoice full-time (Less than a year)

    Pros

    working with exciting vendors like cisco, microsoft, apple, etc, benefits are great, free lunch sometimes.

    Cons

    salary is well below industry standard, horrible management, compensation is poor as well. expectation to work OT without proper compensation or acknowledgement.

    Advice to Management

    increase your base salary, treat your employees like people instead of slaves.


  9. Helpful (2)

    "Don't believe the hype"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Operations in Toronto, ON
    Current Employee - Operations in Toronto, ON
    Doesn't Recommend
    Disapproves of CEO

    I have been working at Softchoice full-time (Less than a year)

    Pros

    new campus, catered meals, neat office.

    Cons

    departments are separated, non-competitive pay, no annual bonus, have to pay for parking. Management is toxic. Nepotism runs rampant. If you aren't part of the clique you'll get cut from the team. Turnover is very high and roles and positions can easily be replaced. Revolving door syndrome. Stay away. No such thing as "hard work pays off" at Softchoice.

    Advice to Management

    Replace your aged Management, clearly they are the ones sinking the company. Reward your team with bonuses and allow them to interact more with other departments.


  10. Helpful (1)

    "Good for tech savvy people"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - TSR in Toronto, ON
    Current Employee - TSR in Toronto, ON
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Softchoice full-time (Less than a year)

    Pros

    Easy start to the job which is basically 3 months not working until you are 'deployed'
    Benefits from day 1
    Nice Toronto offices

    Cons

    NO PRODUCT KNOWLEDGE OR PRICING TRAINING
    They give 'sales training' because they hire idiots then stick you on the phone and tell you to sell.

    Advice to Management

    STOP USING THE ORANGE KOOLAID PHRASE. YOU UNETHICAL, ELITIST MORONS


  11. Helpful (1)

    "Sets its Own rules"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Inside Sales Account Manager in Toronto, ON
    Former Employee - Inside Sales Account Manager in Toronto, ON
    Recommends
    Negative Outlook
    No opinion of CEO

    I worked at Softchoice full-time (More than 3 years)

    Pros

    The culture at Softchoice is one to be envied. The people you work with become your family, the fund-raising and team building events make working bearable.

    Cons

    There is little work life balance at this company. You are plugged in no matter what role you are in.

    Advice to Management

    Plan ahead for the year with clear goals and objectives. Don't Fumble. Recognize your people with no favoritism.
    Also your employees have great ideas and want to make the company a better more efficient place with the tools they have. Let them. They are in the 'Trenches', they understand what is at stake.


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