Softchoice Reviews | Glassdoor.ca

Softchoice Reviews

Updated 31 January, 2019
540 reviews

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3.6
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Softchoice President and CEO Vince De Palma
Vince De Palma
75 Ratings

Employee Reviews

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Pros
  • "There are many soft perks as well; and the office itself was awesome even before you factor in you can bring your dog to work" (in 27 reviews)

  • "Decent work life balance (role dependent though)" (in 22 reviews)

Cons
  • "There is little work life balance at this company" (in 31 reviews)

  • "In short, the Senior Leadership Team is the problem" (in 17 reviews)

More Pros and Cons

  1. "Operations"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Operations in Toronto, ON
    Current Employee - Operations in Toronto, ON
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Softchoice full-time (More than a year)

    Pros

    Great company culture.
    Solid managers and colleagues.
    Access to benifits, work from home once a week after 6 months and transit subsidy.

    Cons

    No cons, I strongly recommend Softchoice to anyone seeking a solid company to work for. Its an overall great company that cares about its employees.

    Advice to Management

    Keep up the great work!


  2. Helpful (5)

    "Territory Sales Representative"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - TSR in Toronto, ON
    Current Employee - TSR in Toronto, ON
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Softchoice full-time (More than a year)

    Pros

    Fun downtown/Liberty Village location. Vendor events can be a good time. The training that you receive is certainly highly valuable. This role is ideal for students that are fresh out of College/University.

    Cons

    If you're one of the lucky anointed ones, ie: your Aunt works in P&G (HR) or if you manage to finesse your Sales Manager so that you get given the golden goose egg accounts ,you'll do well as a TSR at Softchoice. UNFORTUNATELY that represents 1 out of 10 Reps. The rest of you suckers will be making 40k + as your salary, while getting skimpy commissions, while working 9 hours a day. Your targets will vary from Rep-to-Rep because they assign you a bunch of *mostly deadbeat accounts, and then apply a 20% year-over-year growth to that account, so you get a different target every month. This target is supposed to be aligned to you tier, but the system is highly flawed, and there is essentially no level of fairness. Softchoice's Managers can't even explain your commission structure to you. When you use their ICM (commission payout) tool, you don't see a breakdown detailing what you were paid per order. So you just have to BLINDLY trust their sneaky little system. You also only get paid on gross profit. You close big deals and make tiny commissions. It works out to being 1-2% off the net revenue on many occasions - sometimes even less! The majority of Softchioce's teams and Sales Reps DO NOT HIT PLAN. As a result of their low-ball salaries, working at Softchoice is a mess. It's a constant REVOLVING DOOR. Once you put in some time and see how awful their commission structure is, you leave and get a real tech sales job that pays $65k + elsewhere. Softchoice's ELT are mostly all Americans, and they operate as such. ELT is taking all of the profits home for themselves, while the workers that actually keep the company profitable get paid below the standard tech benchmark. EVERY ROLE AT SOFTCHOICE IS DRASTICALLY UNDERPAID by as much as 20-30%. It's not just sales that suffer from low salary pay, it's the ENTIRE COMPANY! Not a good place to work if you're trying to make a decent living in an expensive city like Toronto, Chicago, or Seattle. At their 2019 launch they ended the launch by boasting of raises being offered. Those raises were for an extra 2 or 3k to Junior TSR's. They stiffed all Senior TSR's and that's how they chose to end their annual 2019 launch. Thanks, Softchoice! How classless.

    Advice to Management

    ELT needs to stop hoarding all profits. Wake up! Follow your own advice... why are you using an EOS/EOL application like Cisco IP Communicator in 2019? What a joke! Pay salaries that are on par with the market, otherwise your staff will continue to leave at a rapid pace!

  3. "Marketing"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Softchoice full-time

    Pros

    > Fantastic culture
    > Great office
    > A lot of work has gone into work-life design
    > Transformation happening now

    Cons

    > Structure makes it difficult to be agile
    > Growth can be difficult for niche roles


  4. "Sales"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Softchoice full-time

    Pros

    Company Culture, Cool Office, leadership willing to meet and help advance career

    Cons

    Nothing to share at the moment


  5. "Great Opportunities for Growth"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Softchoice full-time (More than 3 years)

    Pros

    Fast Growing and energetic organization with fantastic leadership and direction

    Cons

    Still working to break out in US market but great future potential!

    Advice to Management

    Keep the focus on execution and accountability


  6. "Order Management Associate"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Softchoice full-time

    Pros

    Training and development
    Teams take care of each other
    Excellent benefits
    flexible work environment

    Cons

    No cons for me. I am loving it so far


  7. "Great Place to Work, Poor compensation"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Softchoice full-time (More than 3 years)

    Pros

    Great leadership, good offerings, good people

    Cons

    poor compensation, low base salary and complex compensation that makes it challenging to predict income - sell services for better comp.

  8. Helpful (2)

    "Developer"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Softchoice full-time (Less than a year)

    Pros

    There are no pros to working here.

    Cons

    Honestly, trash management. Horrible salaries. No idea how to treat their employees. These people have a skewed perspective on how to handle their talent and will promote people based on random factors.


  9. Helpful (1)

    "Customer Account Management, Associate"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Softchoice full-time

    Pros

    Good Culture
    Great Office and Location

    Cons

    Pay is quite low for Individual Contributors


  10. Helpful (5)

    "Great Company, even better culture, meh pay for the industry"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Territory Sales Representative in Toronto, ON
    Current Employee - Territory Sales Representative in Toronto, ON
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Softchoice full-time (More than a year)

    Pros

    - Softchoice Sales Academy and hands-on mentorship to enable your success
    - Great people, beautiful office
    - Great work/life balance and work-from-home perks once you are tenured 6 months
    - Phenomenal mentorship from management and upper management
    - strong diversity and inclusion committments
    - Great place to start

    Cons

    - The salary is low for the amount of work you do. (Salary should be around 50K in my opinion MINIMUM to start)
    - Depending on your sales territory and it's exposure it may give you a setback in doing as well as your peers. (Ie. Canada V.S Some U.S territories)
    - You only get commission after you hit 75% to your plan otherwise you get $0
    - Commission strucutre complicated and nobody gets it
    - The draw they give you for the 6-months of $625 needs to be paid back in sales
    - The "promotion" structure is BS. You work very hard to get to a TSR Level 2 and you only get a $3,000 A YEAR increase and your quota goes through the roof. If you were once making decent commission, you get set-back by this promotion as it will take a while to ramp up again (unless you have inherited some great accounts)
    - High turnover rate due to the competitive market - a lot of people at Softchoice leave for a better salary offer

    Advice to Management

    Retention in the sales department is clearly becoming an issue. There needs to be a less complex comission structure in place and competitive salaries that mirror the rest of the industry to ensure we keep great representatives on board.