Working at Softchoice | Glassdoor.ca

Softchoice Overview

Toronto, ON
1001 to 5000 employees
1989
Company - Private
IT Services
$2 to $5 billion (CAD) per year
Softchoice is one of the largest IT solutions and Managed Services providers in North America! We are an influential, growth-oriented community determined to enable our people, our clients, our partners and the communities we serve to realize their ... Read more

Mission: We’ve spent the past 30 years helping people and organizations unleash their potential through people and technology.

What makes us a Great Place to Work 13 years running? Our people.

They are our greatest asset, and we love ... Read more


Glassdoor Awards

Best Places to Work: 2017 (#23), 2016 (#19)

Top CEOs: 2016 (#20)

Company Updates

  • We sat down with some of our employees to ask them what the Softchoice Experience means to them, and how that translates to an exceptional customer service.

    http://glassdoor.com/slink.htm?key=vMAjh

  • For more than 12 years, Softchoice Cares has worked to bridge the digital divide in communities across North America and places around the world.

    We believe that access to technology opens up a world of possibilities for disadvantaged families – particularly children – to develop the skills they need to break the cycle of poverty.
    In 2018, Softchoice employees traveled to Cebu City, Philippines to build a computer lab for students at Camp 7 National High School. Over the course of the two-week project, Softchoice and Lenovo employee volunteers transformed the existing canteen building into a 21st-century computer lab.

    http://glassdoor.com/slink.htm?key=vMAcS

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Softchoice – Why Work For Us?


Anum Khan, Talent Advisor

At Softchoice, I can see the directly impact of my work on our business. I get to work with a top performing team who is personally invested in making Softchoice the Great Place to Work that it is. And most of all, I love that I can bring 100% of myself to work every day!

Dom Di Carlo, Outbound Sales Representative

Aside from the amazing company culture and building out quality business-impacting solutions for my clients, what I love about Softchoice is the willingness of the leadership team to meet and invest their time into helping me develop and advance my career.

Nina Costa, Credit Coordinator

Working at Softchoice has helped me to grow personally and professionally. Not only is Softchoice committed to making it a great place to work for its employees, but we as a business are extremely involved in making a difference in our community too! Softchoice has quickly become like family to me, and that is something you don’t see often!

Jason Mehta, Customer Support Advocate

Since Day One I started drinking the Orange Kool-Aid. The huge smiles you see on faces around the office, the passionate people, the culture, all keep you hungry to learn more about the amazing opportunities within this company. Most of all, Softchoice inspires everyone to do better not only from within, but as well outside the company.

Lauren McCarthy, Legal Coordinator

Softchoice has not only allowed me to develop professionally but has also given me opportunities to give back to the community through our philanthropic program Softchoice Cares and help evolve our culture and diversity through our LGBT+ and Leading Women committees. It’s wonderful to work at a company with a family-like environment that strives daily to be a great place to work!

Diversity and Inclusion at Softchoice

Softchoice believes in creating an environment where all employees – regardless of gender, age, sexual orientation, race, religion or cultural background – feel accepted and supported to succeed.

The employee-led ONEsoftchoice committee works with senior leadership to increase visibility and awareness of diversity and inclusion at Softchoice, identify and remove any barriers to employee success, and support a growing network Employee Resource Groups.

ONEsoftchoice Vision

  • Empower and unleash the potential of all Softchoice employees
  • Foster a culture of inclusion and fairness where diverse interests and experiences are celebrated
  • Attract and retain top talent from the many diverse groups that make up our communities
  • Identify and remove barriers, so every employee has a path to success

Softchoice Cares has raised more than $2 million to enhance opportunities for people of all walks to unleash their potential.

Every employee at Softchoice receives two paid volunteer days to give back to their communities in support of any cause near and dear to their hearts.

We’ve always believed technology is a means to a better world. Softchoice’s social impact programs are aligned around three areas of focus:

  • Enabling employees to make a difference in their local community in a way that is meaningful to them.
  • Empowering children and schools in disadvantaged communities through equal access to technology and high-quality education.
  • Celebrating diversity and removing barriers so that every Softchoice employee feels accepted and supported to succeed.

To support our local, national and international initiatives, we couldn’t do it without the hundreds of events run by employees across North America! Through a variety of activities – from curling and golf tournaments, to yard sales, trivia nights, raffles and more – our fundraising activities foster team work and camaraderie across the Softchoice community.

 

Our Values

We grow our people first

We believe in the constant pursuit of personal and professional growth, and having fun while we're at it. We know when our people are knowledgeable, engaged, and at the top of their game that they deliver great things for our customers, our partners, and the communities we serve.

We have customer passion

Having the deepest customer relationships in our industry is the cornerstone of who we are as an organization. We deliver WOW service, insight and mentorship daily – going the extra mile to surprise and delight our customers wherever and whenever possible.

We take care of each other

Our company was built around the idea that there is no success without team success. We're in it together to make life better for each other, our customers, our partners, and our communities.

We own the end result

We recognize that delivering on our promises is critical to our customers' personal success and the success of the organizations they represent. As a community of problem solvers and solution makers, we set the bar high on personal accountability toward achieving successful outcomes.

 


How we do it

Our goal is simple: help organizations use technology to become more productive, more competitive and ultimately, more successful. That starts with answering the important questions – like where you are today and where you want to be in the future. Avoiding surprises, helping you make great decisions and providing the technical know-how to turn vision into reality – it’s all a part of how we deliver better outcomes for your business.

Here’s what you can expect from Softchoice:

We’re Assessment-led – Implementing technology can be a risky affair, and nobody likes unnecessary risk. Softchoice’s Assessment Services reduce risk by analyzing your environment in detail before we make a recommendation. Because we use a data-driven approach that eliminates the guesswork, we think a Softchoice assessment is the best way to see opportunities for cost-savings and to understand what’s really required to take your technology to the next level.

We’re Vendor Agnostic – You might be interested to know we offer hundreds of thousands of technology products without maintaining a single warehouse. That’s what our distribution partners are for! Because we don’t have to worry about ‘moving product’ or ‘managing inventory’, you can count on Softchoice to give you unbiased advice. We focus on doing what’s right for you and providing technology solutions that further your goals.

We Have the Most Complete Offering – With the speed of innovation, there’s a lot to know and many moving parts. Softchoice makes things simple by providing solutions and services to help with just about any requirement – all under one roof. That could be as simple as providing reliable delivery on the technology products you use every day. Or it could mean leveraging our solution architects and professional services teams for help with a major project. From the desktop to the data center, from coast to coast, we’re here to turn your ambitions into reality.

Softchoice Reviews

3.6
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Approve of CEO
Softchoice President and CEO Vince De Palma
Vince De Palma
77 Ratings
  • "Great Place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Softchoice full-time

    Pros

    Environment Colleagues Workplace Management Facilities

    Cons

    None to say at the moment

See All 563 Reviews

Softchoice Photos

Softchoice photo of: CEO Vince De Palma leading our monthly company update call, Orange Nation Live!
Softchoice photo of: Softchoice Talent Acquisition Team participating in Dress For Success 2019
Softchoice photo of: Softchoice Talent Acquisition Team participating in Dress For Success 2019
Softchoice photo of: Cool meeting rooms with lots of tech
Softchoice photo of: Softchoice Cares Beer Cart
Softchoice photo of: The Forest Quiet Room
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Softchoice Interviews

Experience

Experience
55%
18%
27%

Getting an Interview

Getting an Interview
55%
21%
10%
5
4
3
2

Difficulty

2.7
Average

Difficulty

Hard
Average
Easy
  1. Helpful (2)  

    Inside Sales Representative Interview

    Anonymous Interview Candidate in Toronto, ON
    No Offer
    Negative Experience
    Easy Interview

    Application

    I applied through a recruiter. The process took 5 days. I interviewed at Softchoice (Toronto, ON) in February-2017.

    Interview

    I read all the reviews about the company, interviews, and training. I took everything with a grain of salt and ill see for myself.

    I was approached by an HR recruiter from Softchoice, he was nice and gave me some background of the company and the role.

    Afterward, I was set up to have a phone interview with a talent advisor for the following day ( this is where everything started to go wrong).
    I did't not receive a phone call at the discussed time, or at all in fact. I had reached out to the initial person I spoke to and I was advised that the talent advisor needed to reschedule due to an emergency - no problem!

    My phone call was rescheduled for the next day, however I did not receive a phone call again.
    A normal person would normally just throw in the towel at this point. However, I was interested in the positions and saw great potential working for the company. I reached out again and the advisor claimed they did not receive my email - highly doubt that.

    After the third attempt(Friday), we finally connected and he was very nice and apologized for the miscommunication. Moving forward, the phone interview was very casual, some addition info about the company, role, compensation, my background, etc basic stuff. At the end of the call, we setup an in person interview for the following Monday. I was told that I would be emailed confirmation with the time, date, location, person who will be interviewing - i never received the confirmation.

    The position sounded very interesting, challenging, and a great opportunity. I didn't want to discredit a company due to incompetency of a employee who can't stick to appointments or sent emails.

    The Monday morning I followed up by email to confirm my interview and the details, no response... I called a few house later and connected. At this time this advisor actually cursed ( good image your setting of the company ) on the phone when he realized he did not send me anything

    At this point, I am convinced that this person is just flat out unorganized, incompetent, and has no respects others time. I was asked to call him after my interview so he could get an answers if they will be moving forward.

    My interviewer was on time and was very nice. I felt the interview went well - very basic and straight forward.

    After my interview I reached out to the talent advisor who said he would call me back at a specific time -to no surprise, he failed to call me back... again. Follow up email's have been sent out, but no response.

    It is actually mind blowing to see an IT company of this size have such poor, unprofessional, unreliable individuals working in HR. Business Development does not just start with clients, but with your candidates and employees - the respects you show for your clients valuable time should also be the same respect you show professionals who want to work with you and for you.

    Interview Questions

See All 102 Interviews

Softchoice Awards & Accolades

  • Best Large Workplaces in Canada, Great Places to Work, 2018
  • Best Places to Work, Glassdoor, 2017
  • Great Place to Work, Great Place to Work Institute, 2017
  • Microsoft Excellence in Operations Gold Level Award, Microsoft, 2017
  • Best Workplaces in Canada, Great Place to Work Institute, 2016
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