Great company gone wrong - Customer Service Representative Softchoice Employee Review

2.0
Feb 19, 2015
Recommend
CEO approval
Business outlook

Pros

Good place to start as an entry level job out of college. Good on boarding program which prepares sales reps to be successful.

Cons

Went private and with that went the culture. Used to be fun, work hard play hard type environment with supportive managers and great employees. Now management micro manages and goes through employee emails. There is no trust and over half my former team left within months of our manager getting fired. Compensation is way under market average and the way the business model is set up, the longer you work for this company the more money they will make off of you. You are required to grow your business 20% year over year to maintain your standard of living. There hasn't been a raise in over 5 years. A raise was promised and then taken away 13 days before it will supposed to hit the employees pay checks.

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Softchoice Response
11y
Thanks for your feedback. Like any organization experiencing growth, we recognize we still have work to do! As a sales organization, growing the business with our clients is an expected part of contributing to our financial performance. The truth is though, at Softchoice, growth isn’t just about financial gain. While we definitely focus on sales productivity and plan attainment, we’re equally focused on personal growth too. That’s why we provide weekly training to sales as well as incentive trips to encourage top performance. The fact is, growing as professionals and having fun while we do it is what motivates us to win in the marketplace. And as it relates to compensation, we focus on a total rewards program which includes base salary, bonus, and benefits. While dependent on overall business and individual performance, merit increases are an important part of this mix. We also consistently assess market data, and making adjustments where necessary across our entire organization. In fact, we have adjusted the compensation for roles in all our sales channels whether they be field sales or inside sales to ensure we are competitive in the market.

Explore other reviews about Softchoice

5.0
May 28, 2026
Recommend
CEO approval
Business outlook

Pros

Great company culture and great place to work.

Cons

None that I can think of.

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Softchoice Response
2w
Thanks for your review and for recognizing our excellent culture! We're thrilled you've had a positive experience on our team.
3.0
Jun 9, 2026
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Challenging and interesting work. The potential is there.

Cons

Management does not listen and executives are fed bad information to action on. Director and VP level folks control the narrative and make bad decision after bad decision

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