Burn out is real - Plus Support Specialist Shopify Employee Review

2.0
Feb 14, 2025
Recommend
CEO approval
Business outlook

Pros

Benefits and salary good compared to other companies in Singapore

Cons

- Support is very detached from the rest of the company and it’s starting to feel like we’re just numbers on their stats. - Burn out is real and they don’t seem to care. Long hours of chat shifts and making you do 3 chats at one go with insufficient training and support

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5.0
Jul 2, 2026
Recommend
CEO approval
Business outlook

Pros

Amazing company with incredible product

Cons

None that I can think of

2.0
Jun 29, 2026
Recommend
CEO approval
Business outlook

Pros

- Kind and talented co-workers - Generous AI token spend - Fairly transparent company (has been getting less transparent over the years) - Lots of opportunity for impact

Cons

- Product management discipline is quite lacking since the new CTO joined - Microsoft culture is adding more chaos and stress, and causing projects to actually go slower - Managers are afraid to tell the truth to Mikhail about the loopholes in engineering; they just want to look good, so they rush their teams to ship crap - Top engineering leaders are moving out of management roles or leaving the company - Tobi used to be far more involved in ensuring a high engineering bar, but seems to have handed over the reins to the new Microsoft regime

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