Shopify is not taking employee burnout seriously - Customer Success Guru - Remote Shopify Employee Review

1.0
Oct 23, 2019
Recommend
CEO approval
Business outlook

Pros

Great benefits and working from home is ideal. A lot of really nice people work at this company.

Cons

The guru role is expanding all the time and it is almost impossible to keep up. Management is just not listening and I've been here for 2 years and can see they are not listening. Burn out is frequent and real, and with only 10 sick days a year allowed, you end up taking days off and not getting paid for them if you go over those 10 days. The work load of the role has increased 100% but the salary definitely has not kept pace with that. 30 minute lunches and being micro managed is really frustrating. Shopify says they trust us and we are adults, but they micro manage guru's and watch our every move - even bathroom breaks! Steer clear of this role if you are thinking of this company.

Explore other reviews about Shopify

5.0
Jul 2, 2026
Recommend
CEO approval
Business outlook

Pros

Amazing company with incredible product

Cons

None that I can think of

2.0
Jun 29, 2026
Recommend
CEO approval
Business outlook

Pros

- Kind and talented co-workers - Generous AI token spend - Fairly transparent company (has been getting less transparent over the years) - Lots of opportunity for impact

Cons

- Product management discipline is quite lacking since the new CTO joined - Microsoft culture is adding more chaos and stress, and causing projects to actually go slower - Managers are afraid to tell the truth to Mikhail about the loopholes in engineering; they just want to look good, so they rush their teams to ship crap - Top engineering leaders are moving out of management roles or leaving the company - Tobi used to be far more involved in ensuring a high engineering bar, but seems to have handed over the reins to the new Microsoft regime

See reviews by: Helpful|Rating|Date|All