Pros
I worked for Shopify for over 3.5 years before quitting at the start of this year. When I started, it had a great company culture and treated its employees with trust and respect. I genuinely felt supported in my growth and didn't ever see myself wanting to leave.
Cons
- The culture in the support org has changed from being a truly unique place to work into a typical call centre job where the front line support agents are being squeezed for every drop of output. - They pay well below industry standard for what is actually expected out of employees now, while still trying to sell it as above. - The expectations for roles in the support org are vague and only used to fire people, despite what anyone tells you. - The people that work here used to genuinely be some of the smartest people I've ever met, but changes to the hiring process has resulted in a huge drop in quality of hire. - The turnover rate is massive now (again- typical call centre). If you're considering working here- don't.