Pros
Still has some startup feel to it, even though it was acquired by SAP almost 2 years ago. Solid perks, including a generous amount of PTO right from the start, and "unlimited" sick days. The office location is great, right in downtown Chicago across from the Metra station. With backing by SAP, the company is not going anywhere and is miles ahead of any competition in it's industry. For most of the people on the support side, it's a great first job where you can make decent money and have full benefits. Once out of support, the company/management is very nice. Due to the fact that FG makes it's money off of transactions for the clients' contractors, the sales team doesn't have all the power/is not the focus like other companies. Anyone client facing is important to the company as a whole, and management, for the most part, understands this. The company spends quite a bit on keeping the kitchen stocked and regularly buys meals for the day side staff, and there is beer cart Thursdays.
Cons
Support is primarily on the younger side, usually within the 20-23 year old range. For most, it's their first job out of college. Between staff moving to other teams or leaving the company, and the documentation being sub-par at best, most of the knowledge is among the staff, which leaves huge gaps in knowledge. There's rarely anyone that's on support for more than 2 years, The company currently is struggling to balance out the exponential growth of the company with the amount of support agents that they have on staff, even globally. It can be a bit of a meat grinder, especially around the major patches for the application. Day side is the main focus. There are no managers on staff for the second and third shifts, which means those shifts are easily forgotten about. Management has been quoted saying their main goal is to keep you on the support team. Even with support being the entry point into the company, the managers do their best from having you move to other teams. Management is good at changing their language during discussions to fit their motives. Support agents are mostly looked at for their stats from managers that don't have much experience outside their current job. Stats that are hard to balance, and, for the most part, require working the system to make them look better. They do not allow you to work from home. Large office = rarely get to meet other people unless you actively seek out other teams.