Promotions available, but expect long hours and small raises - SW/App/Cloud Tech Support Associate SAP Employee Review

4.0
Apr 13, 2026
Recommend
CEO approval
Business outlook

Pros

There are opportunities for internal promotions. No one really stays in the same position three, or four years unless they want to. Taking PTO when needed was never an issue. Upper Management was really good when I was there.

Cons

You will work a lot. There were many times I had to join meetings with clients on other continents, so many days could start very early in the morning, or end very late at night. The raises in salary where surprising small, because they preferred to give large bonuses, which I didn't really like. I don't think this is true across SAP in general, but it was where I worked. I really need to mention that my team interfaced with a lot of other teams, so we were really busy. Multiple members of the team made the case that headcount needed to increase, but it never really happened as often as it should.

Explore other reviews about SAP

5.0
May 29, 2026
Recommend
CEO approval
Business outlook

Pros

Great company, Great ethic, Extremely customer service and satisfaction oriented

Cons

Could be more aggressive to acquire US baed firms. Apart from that there is no cons at the moment

4.0
May 29, 2026
Recommend
CEO approval
Business outlook

Pros

I really liked my role at SAP. After being a cloud Customer Success Manager supporting strategic clients for several years, I moved into a group doing digital customer outreach including producing newsletters, release enablement, webcasts, documentation, event registrations, etc. Salary and bonuses were good, no complaints there.

Cons

No real cons for the job that I was in, except that our group was eliminated by the corporate restructuring and reduction in workforce in North America in 2025. I would have loved to stay but unfortunately we probably showed up on a restructuring spreadsheet somewhere and it was determined that our services were no longer needed. We off-boarded most of our work to other existing employees (who already had full time jobs), which felt unfair to them, but that is how it shook out.

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