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      Loved working here at one time… - Customer Success Manager (CSM) SAP Employee Review

      4.0
      Oct 3, 2025
      Customer success manager (csm)
      Recommend
      CEO approval
      Business outlook

      Pros

      Great network of smart, clever people. Innovative products with a fantastic leader as SF Product head. Some really smart, much needed collaborations and partnerships recently announced.

      Cons

      Loose focus of the customer at times making a CSM role more difficult than it should be. Internal policies are cumbersome and clouded making a CSM role about chasing help vs providing customers support. A lot of uncertainty across all LoBs and roles can make for a very chaotic and toxic working environment even though lower level leaders attempt to limit the disruption. You have to be a strong, independent worker to drown out the noise.

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      5.0
      May 29, 2026
      Architect principal
      Recommend
      CEO approval
      Business outlook

      Pros

      Great company, Great ethic, Extremely customer service and satisfaction oriented

      Cons

      Could be more aggressive to acquire US baed firms. Apart from that there is no cons at the moment

      4.0
      May 29, 2026
      Content strategist
      Recommend
      CEO approval
      Business outlook

      Pros

      I really liked my role at SAP. After being a cloud Customer Success Manager supporting strategic clients for several years, I moved into a group doing digital customer outreach including producing newsletters, release enablement, webcasts, documentation, event registrations, etc. Salary and bonuses were good, no complaints there.

      Cons

      No real cons for the job that I was in, except that our group was eliminated by the corporate restructuring and reduction in workforce in North America in 2025. I would have loved to stay but unfortunately we probably showed up on a restructuring spreadsheet somewhere and it was determined that our services were no longer needed. We off-boarded most of our work to other existing employees (who already had full time jobs), which felt unfair to them, but that is how it shook out.

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