Love this job! We love helping America reconcile their taxing year! - Team Lead Intuit Employee Review

5.0
Apr 7, 2025
Recommend
CEO approval
Business outlook

Pros

Team work with multiple layers of training and education for all, in one room! Multiple researchers trained to hone in to the question at hand. Wonderful experiences of growth as a group and an individual.

Cons

Cannot quantify or count the truly important things in life. Tone of voice, faith in your resolution, or constantly changing tax code. It is what it is. Let it be!

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3.0
Jun 13, 2026
Recommend
CEO approval
Business outlook

Pros

Benefits are amazing, medical insurance, vision and dental. Company match on 401K and volunteer time off.

Cons

They keep making decisions to outsource jobs to contract workers who don't share the same value in training or customer care. Oh they say they do but when you catch the listening to music so loud you can't hear the customer, or literally snoring on the line they can't do anything because of the way the contracts are set up. It is up to the contract company and the contract company just needs warm bodies. They did not even supply enough people doing our busiest season this year to co or the shifts that were required in the contract. So good luck with that. They will always eventually lay you off.

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