4.0
Sep 6, 2023
Current employee, more than 3 years
Madison, AL
Recommend
CEO approval
Business outlook
Pros
Constantly evolving technology that makes the role easier perform and information easier to access. Lots of incentives. Room for advancement.
Cons
Assistants are fairly new customer service roles so the kinks are still being worked out. No dedicated / focused meetings for just this role. Breakdown in communication as to the role of an assistant vs what the tax preparers believe the assistants should do.