Tax Associate Experts and Bookkeeping - Tax Associate Intuit Employee Review

3.0
Mar 31, 2023
Recommend
CEO approval
Business outlook

Pros

Work from home Many staff are good to work with Will continue to work for company

Cons

Depends on the Pod assigned you will get good manager and bad manager. My prior manager in 2022 was inclusive and gave clear instructions to everyone. 2022 manager gives constructive feedback . In 2023 manager as of March discriminates and have favorites. Dismisses staff abruptly and play games with her friends while the rest struggle to get ahead. If you are an immigrant and you don't pronounce the QOS script like an American you are an immediate failure with branded greeting, introduction. If customer does not initiate Smartlook you are also graded badly, You are also graded on Resolution and offering survey. So you are graded on things you cannot control including program errors.

Explore other reviews about Intuit

5.0
Jul 1, 2026
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Great place to work and grow your career. When you take self initiative, the opportunity to grow is in abundance.

Cons

There are no cons. If there is any gaps in expectations, you will have an opportunity to learn and grow.

3.0
Jun 13, 2026
Recommend
CEO approval
Business outlook

Pros

Benefits are amazing, medical insurance, vision and dental. Company match on 401K and volunteer time off.

Cons

They keep making decisions to outsource jobs to contract workers who don't share the same value in training or customer care. Oh they say they do but when you catch the listening to music so loud you can't hear the customer, or literally snoring on the line they can't do anything because of the way the contracts are set up. It is up to the contract company and the contract company just needs warm bodies. They did not even supply enough people doing our busiest season this year to co or the shifts that were required in the contract. So good luck with that. They will always eventually lay you off.

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