Glad there is a better way (unfortunately not at Intuit) - Staff Program Manager Intuit Employee Review

2.0
Jul 15, 2015
Recommend
CEO approval
Business outlook

Pros

* Had great experiences over many years (though 2013 or so) * Many great people who truly care about customers * Great salary & benefits

Cons

* Very frequent reorgs (yes "change" is constant, but this is more like "churn") * Some truly incompetent management, especially at the middle layer * Too much focus on personalities, too little focus on whether an idea makes sense * Very political environment which requires significant energy to navigate * Very difficult to get anything done (requires consensus and popularity vs. merit) * Focus on process rather than progress * Antiquated technology and no real understanding of what it means to be Agile. Also, much depends on one's immediate manager (as with any place.) If you wind up stuck with a bad one -- perhaps as a result of the near continuous reorgs -- there's no recourse. It breaks my heart to say this, as I loved working at Intuit for many years. It's only now that I've left (after more than 20 years) that I realize a job doesn't have to be this way. I am now at a company where the work and delivering for customers matters more than the politics and personalities ... unfortunately that is not the case at Intuit.

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3.0
Jun 13, 2026
Recommend
CEO approval
Business outlook

Pros

Benefits are amazing, medical insurance, vision and dental. Company match on 401K and volunteer time off.

Cons

They keep making decisions to outsource jobs to contract workers who don't share the same value in training or customer care. Oh they say they do but when you catch the listening to music so loud you can't hear the customer, or literally snoring on the line they can't do anything because of the way the contracts are set up. It is up to the contract company and the contract company just needs warm bodies. They did not even supply enough people doing our busiest season this year to co or the shifts that were required in the contract. So good luck with that. They will always eventually lay you off.

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