Used to be a great place to work - Anonymous employee Intuit Employee Review

2.0
Feb 25, 2010
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Great benefits. The health benefits are especially great. Vision is one of the best. Period. Salaries are well above other call centers and most companies.

Cons

Politics reign at Intuit. Performance management and promotions are based off whom you know and whether others like you NOT actual performance. Morale and employee engagement have been steadily declining for the past five years. This can be seen by the decline in Fortune best places to work ranking over the past few years. Employee survey results are reviewed by management team and they blame the employees for any bad response. Accountability is lacking. Senior management treats people as commodities with an utter lack of professionalism or common courtesy.

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5.0
Jun 3, 2026
Recommend
CEO approval
Business outlook

Pros

Great engineering culture, supportive team, strong mentorship, and meaningful intern projects with real product impact.

Cons

Large company processes can sometimes make onboarding and finding the right information slower at first.

3.0
Jun 13, 2026
Recommend
CEO approval
Business outlook

Pros

Benefits are amazing, medical insurance, vision and dental. Company match on 401K and volunteer time off.

Cons

They keep making decisions to outsource jobs to contract workers who don't share the same value in training or customer care. Oh they say they do but when you catch the listening to music so loud you can't hear the customer, or literally snoring on the line they can't do anything because of the way the contracts are set up. It is up to the contract company and the contract company just needs warm bodies. They did not even supply enough people doing our busiest season this year to co or the shifts that were required in the contract. So good luck with that. They will always eventually lay you off.

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