Good Company with Serious Pitfalls - Sales Operations Intuit Employee Review

3.0
Sep 11, 2019
Recommend
CEO approval
Business outlook

Pros

Flexible work schedule if needed. Good benefits and perks. Positive attitude on problem solving. Healthy business.

Cons

Lack of structure, process and strategic planning in business units. Extreme focus on tactical matters, with rewards tied to those. Impossible to do a good job in supporting roles (e.g. Sales Ops) due to lack of process and structure. Employees tend to play the company values card to cover inefficiencies in their work. Ratings are based on feedback, which is good, except feedback is often tied to how happy an internal customer is vs. how effective one is in their job. Large % of employees have been around for over 10 years, making change hard.

Explore other reviews about Intuit

5.0
Jul 1, 2026
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Great place to work and grow your career. When you take self initiative, the opportunity to grow is in abundance.

Cons

There are no cons. If there is any gaps in expectations, you will have an opportunity to learn and grow.

3.0
Jun 13, 2026
Recommend
CEO approval
Business outlook

Pros

Benefits are amazing, medical insurance, vision and dental. Company match on 401K and volunteer time off.

Cons

They keep making decisions to outsource jobs to contract workers who don't share the same value in training or customer care. Oh they say they do but when you catch the listening to music so loud you can't hear the customer, or literally snoring on the line they can't do anything because of the way the contracts are set up. It is up to the contract company and the contract company just needs warm bodies. They did not even supply enough people doing our busiest season this year to co or the shifts that were required in the contract. So good luck with that. They will always eventually lay you off.

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