Intuit used to be a great place to work, that's no longer the case today - Senior Marketing Manager Intuit Employee Review

2.0
Sep 9, 2009
Recommend
CEO approval
Business outlook

Pros

- great benefits - work/life balance - smart and passionate co-workers - products that solve important customer problems

Cons

Intuit used to be a great place to work, but it has turned unbelievably political in that last year or so (starting when Brad Smith took over as CEO). Constant re-orgs are management's attempt to fix things vs. coming up with a solid strategy to win. Lay-off decisions (and I agree that they were necessary in this economy) seem to come down to if you're a friend or were on the team of the latest VP you stay, but if you've disagreed with/challenged him in the past, you're gone. And if you're unlucky enough to work for someone who has disagreed with him in the past, you're out of luck too. As a result, if you want to keep your job, you've got to go along with whatever sr. management says and don't rock the boat. They say they want innovation and an open culture, but that's not the case these days. Adding to the troubles, groups within the same business unit often have conflicting goals so end up competing against each other rather than acting as a single company.

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3.0
Jun 13, 2026
Recommend
CEO approval
Business outlook

Pros

Benefits are amazing, medical insurance, vision and dental. Company match on 401K and volunteer time off.

Cons

They keep making decisions to outsource jobs to contract workers who don't share the same value in training or customer care. Oh they say they do but when you catch the listening to music so loud you can't hear the customer, or literally snoring on the line they can't do anything because of the way the contracts are set up. It is up to the contract company and the contract company just needs warm bodies. They did not even supply enough people doing our busiest season this year to co or the shifts that were required in the contract. So good luck with that. They will always eventually lay you off.

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