New (former eBay) leadership is changing the company for the worse - Anonymous employee Intuit Employee Review

2.0
Jun 26, 2017
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Brad Smith is the best CEO you will ever work for.

Cons

new management has come in from eBay and changed the culture 180 degrees. There is no desire for the team from eBay to try to fit in, instead they want to push their culture onto us, We call them the Dementors. The Dementors feed upon human happiness and thus cause depression and despair to anyone near them.

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3.0
Jun 13, 2026
Recommend
CEO approval
Business outlook

Pros

Benefits are amazing, medical insurance, vision and dental. Company match on 401K and volunteer time off.

Cons

They keep making decisions to outsource jobs to contract workers who don't share the same value in training or customer care. Oh they say they do but when you catch the listening to music so loud you can't hear the customer, or literally snoring on the line they can't do anything because of the way the contracts are set up. It is up to the contract company and the contract company just needs warm bodies. They did not even supply enough people doing our busiest season this year to co or the shifts that were required in the contract. So good luck with that. They will always eventually lay you off.

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