Corporate earnings have become more important than employees - Manager IBM Employee Review

3.0
Mar 1, 2011
Recommend
CEO approval
Business outlook

Pros

IBM culture and management have traditionally been supportive of employees' advancement and career development, allowing for people to try different disciplines. There is a system in place to ensure that promotions and financial compensation/incentives are merit based (not based on internal politics). I think that the financial compensation is competitive with industry standards. Though benefits seem to have been cut back over the years, I think they are still competitive with the industry.

Cons

It seems more and more evident that everything at IBM comes down to "the bottom line" (money/revenue). Earnings per share (and the resulting Executive compensation) seems to have become more important to the corporation than their employees. The company cuts back costs (staff, equipment, contract services) at the expense of the workers. Meaning we are expected to "do more with less." This mentality seemed reasonable at first, but it has perpetuated into a vicious cycle where we expect more and more (and more!) out of our people. Many/Most people are overworked, and work-life balance seems to be a distant memory. While the culture has traditionally supported employee career development, in harder economic times managers can be reluctant to let their good employees pursue opportunities, for fear of losing the head count - Finance will see it as a chance to save money (and not allow you to backfill the position)... So if somebody leaves your group, more likely than not, one of the existing team members will just have to absorb the additional work... again adding to the overworked staff. There are MANY corporate practices/processes that have been put in place over many years. Most (not all) of these processes were meant to make sure that the teams delivered a high quality product that met certain industry standards/regulations. Though we cut back on staff, and we have to do more with less, we never seem to cut back on process. This is a double-edges sword... Cutting back on some of these practices/process may cause us to deliver a poorer quality product, or to not meet certain standards/regulations... But not cutting back on process means that more and more of our time is spent navigating process. Spending time on this, and trying to get your "real work" done adds to the problem of an overworked staff. While there is a system in place to compensate based on merit, over the years the differentiation between the best employees and the average employees has become laughable (corporate funding for these programs seem lower than expected, especially considering reported company earnings). The minuscule difference between compensation for the best and the average employees have made many people question the point of working so hard (If you can put in less effort and get compensated the same, why kill yourself working 60 hour weeks???). Finance seems to be making many decisions which they are not qualified to make. All they care about revenue versus expense. They have been given power to dictate our expenses, though they do not understand the impact of cutting certain expenses. Penny pinching today may cause you revenue for the next few years if we don't have enough resources to put out a product.

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Pros

Good work life balance across projects

Cons

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4.0
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Recommend
CEO approval
Business outlook

Pros

Disclaimer: A lot of what I'm writing below of course depends on the work area and management chain. But I found this to be fairly pervasive policies in IBM in my 9+ years with the company. 1. IBM's policies and management are very flexible when it comes to working remotely or accommodating various life situations (sick days, doctor visits, etc.). Management is encouraged to measure an employee by their work and impact, and not by hours spent at their office. 2. Great colleagues! Though unfortunately, many have been leaving due to the instability of IBM's HW development business. 3. At least in my area, there's a high level of flexibility on which projects should I undertake based on my and my management assessment of business impact.

Cons

1. Unfortunately, IBM still uses the "normal distribution" rating system, where at the end of the year each employee is ranked as a top contributor (5%), above average contributor (15%), average contributor (~75%), and bottom contributor (5%). This curve is difficult to apply in the R&D world, where you may have many members of the team working long and hard hours, and end up being "average contributors" at the end of the year, because there just isn't room for all to be top contributors. 2. The above may not be so disturbing, if only IBM didn't practically cancelled all raises, performance bonuses and incentive for the non top-performers. I've had a consistent "above average" rating in the last 4-5 years, and my raise and performance bonus were ridiculous mere 1.5-2% of my salary. Were I rated "average contributor" I would have gotten NOTHING. So you can imagine that people can go year after year without any raise to their salary. From talking to manager friend, this is IBM's way to eliminate the non-top-performers without having to fire them, as part of its direction of reducing US manpower. 3. Hiring freeze in many areas - again, as part of IBM's attempt to reduce its workforce across North America and Europe we see many jobs move to the India and Far East markets. This is of course upsetting to see local teams shrink and disappear, especially when many great local IBM colleagues and experts begin to drop out. From my experience thus far working with India SW teams - they are still very far away from the standards I would have expected from US and Europe based teams. 4. Poor top down communication about company's and divisions' future. Employees learn from rumors and news websites what's about to come...

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IBM Response
10y
Thanks for sharing your experience, and we're glad that you've had a positive experience working with talented colleagues and taking advantage of IBM's programs. IBM is in the midst of a major transformation, --our Systems business is going through its own changes to strengthen competitiveness. Change is never easy. As part of our transformation, we just launched a whole new approach for how we are coaching employees, delivering feedback and managing reviews. No distribution guidelines or what some think of as 'stacked rankings." What's particularly great is that this was co-designed with our employee base from all over the world... to the tune of hundreds of thousands of page views, comments, on-line debates and discussions. IBMers even named the new system Checkpoint, to reflect the regular feedback rituals we're adopting. Managers are more empowered with the new methodology to help them acknowledge the great work of their teams and help their employees develop professionally. These steps and more are showing up in our employee surveys as well. So IBMers are feeling the change. We are confident these changes will help us in continuing to attract and retain great talent.
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