Another brilliant in-house IT team outsourced to IBM. Less than 25% still there after 12 months. - Project Manager IBM Employee Review

2.0
Oct 16, 2014
Recommend
CEO approval
Business outlook

Pros

Job security, challenge, opportunities, variety, travel, big name employer, reputation, looks good on a CV.

Cons

Virtually non-existent management of it's people and what there is comes from a 'must-do-it' process. I spend about 30 minutes per year with my manager (because he has to). All IBM cares about is selling more services and profiting from pimping out its highly skilled employees to any big business with more money than sense and paying its employees as little as it can get away with. Like a great number of IBMers (horrible horrible horrible phrase) I was TUPE'd in following a penny-pinching outsource exercise which took a brilliantly run IT team of about 30 on-shore individuals from a large telecoms operator and offshored most of the roles to India. A year later, two thirds took the money and ran, a quarter are still there (deeply unhappily so) and a three of us took up new IBM placements. Predictably, outsourcing has now stopped at the operator as a result of poor feedback. The feeling of belonging does not exist at IBM. The only reminder I have that I work for IBM is when you see advertising boards at tennis matches saying 'IBM'. They couldn't give a damn about employees as long as they bring in revenue and keep their clients quiet. I could go on and on all day. Suffice to say, if IBM threaten to outsource your job, take the money and run.

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Cons

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4.0
Aug 26, 2014
Recommend
CEO approval
Business outlook

Pros

Disclaimer: A lot of what I'm writing below of course depends on the work area and management chain. But I found this to be fairly pervasive policies in IBM in my 9+ years with the company. 1. IBM's policies and management are very flexible when it comes to working remotely or accommodating various life situations (sick days, doctor visits, etc.). Management is encouraged to measure an employee by their work and impact, and not by hours spent at their office. 2. Great colleagues! Though unfortunately, many have been leaving due to the instability of IBM's HW development business. 3. At least in my area, there's a high level of flexibility on which projects should I undertake based on my and my management assessment of business impact.

Cons

1. Unfortunately, IBM still uses the "normal distribution" rating system, where at the end of the year each employee is ranked as a top contributor (5%), above average contributor (15%), average contributor (~75%), and bottom contributor (5%). This curve is difficult to apply in the R&D world, where you may have many members of the team working long and hard hours, and end up being "average contributors" at the end of the year, because there just isn't room for all to be top contributors. 2. The above may not be so disturbing, if only IBM didn't practically cancelled all raises, performance bonuses and incentive for the non top-performers. I've had a consistent "above average" rating in the last 4-5 years, and my raise and performance bonus were ridiculous mere 1.5-2% of my salary. Were I rated "average contributor" I would have gotten NOTHING. So you can imagine that people can go year after year without any raise to their salary. From talking to manager friend, this is IBM's way to eliminate the non-top-performers without having to fire them, as part of its direction of reducing US manpower. 3. Hiring freeze in many areas - again, as part of IBM's attempt to reduce its workforce across North America and Europe we see many jobs move to the India and Far East markets. This is of course upsetting to see local teams shrink and disappear, especially when many great local IBM colleagues and experts begin to drop out. From my experience thus far working with India SW teams - they are still very far away from the standards I would have expected from US and Europe based teams. 4. Poor top down communication about company's and divisions' future. Employees learn from rumors and news websites what's about to come...

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IBM Response
10y
Thanks for sharing your experience, and we're glad that you've had a positive experience working with talented colleagues and taking advantage of IBM's programs. IBM is in the midst of a major transformation, --our Systems business is going through its own changes to strengthen competitiveness. Change is never easy. As part of our transformation, we just launched a whole new approach for how we are coaching employees, delivering feedback and managing reviews. No distribution guidelines or what some think of as 'stacked rankings." What's particularly great is that this was co-designed with our employee base from all over the world... to the tune of hundreds of thousands of page views, comments, on-line debates and discussions. IBMers even named the new system Checkpoint, to reflect the regular feedback rituals we're adopting. Managers are more empowered with the new methodology to help them acknowledge the great work of their teams and help their employees develop professionally. These steps and more are showing up in our employee surveys as well. So IBMers are feeling the change. We are confident these changes will help us in continuing to attract and retain great talent.
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