Great Company (but reeling under the clutches of wrong leaders) - Program Director IBM Employee Review

3.0
Sep 27, 2020
Recommend
CEO approval
Business outlook

Pros

I have been with this company for a long time, so have had a chance to see leadership across decades. Firstly, long before anyone was even talking about it, IBM has stood for great values, work ethics and professionalism. I remember in the early 2000s, sellers used to often complain about unable to exist in the domestic market & esp govt sectors because IBM had a zero bribe policy and strongly were against "taking care" of clients outside work. Yet through the years, IBM's presence continued to grow. Secondly, IBM has had a great work culture focussed on not only business priorities, but strong emphasis on learning & development and constantly upgrading of future skills (even in roles where innovation/patenting was not so relevant) Thirdly, its employee/HR policies are truly world standard and has set an example through its 100+ years of transformation - the mix of cultures, employee friendly policies Fourthly, IBM is a corporation of corporations - truly it has inbuilt SW company, HW company, Services org, R&D etc..and Employees if they push themselves into it get a chance to truly experience a very diversified business areas through their career (for ex, I have worked through R&D labs, Shared Services, Sales etc..)

Cons

In the long journey with IBM, certain great "intents" have been turned into opportunistic flawed implementations - Firstly, IBM has done many wonderful acquisitions, but has managed to retain their nativity of very few (many great companies have been acquired and killed under the weight of IBM). Thankfully hence Redhat probably did not agree to come under IBM, rather only be a 'strategic' partner. Secondly, You can judge where the organization is headed by seeing the people who are succeeding. And I can tell you, that is definitely a very worrisome aspect. Leaders who are smart & ambitious but unfortunately people with no regard for ethics & values have started to succeed at all levels, and that is quickly eroding the rich history and culture of IBM Thirdly, Very surprisingly the strongest functions of any organization - HR, Legal & Finance are the weakest links in IBM (HR virtually does not exist anymore as a function in IBM, in the name of responsibility & empowerment, authority has been transferred to business unit managers.) Thirdly, Policy enforcement has been so weak that "wrong" employees have started to misuse them to the core - unlimited casual, sick leaves, WFH/flexibility offered is often taken undue advantage of, focus on diversity has become such an obsession that even merit & suitability is compromised in many cases just to "meet diversity numbers". All these are worrisome outcomes of people at the helm causing irreparable damage to the organization.

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Pros

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Cons

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4.0
Aug 26, 2014
Recommend
CEO approval
Business outlook

Pros

Disclaimer: A lot of what I'm writing below of course depends on the work area and management chain. But I found this to be fairly pervasive policies in IBM in my 9+ years with the company. 1. IBM's policies and management are very flexible when it comes to working remotely or accommodating various life situations (sick days, doctor visits, etc.). Management is encouraged to measure an employee by their work and impact, and not by hours spent at their office. 2. Great colleagues! Though unfortunately, many have been leaving due to the instability of IBM's HW development business. 3. At least in my area, there's a high level of flexibility on which projects should I undertake based on my and my management assessment of business impact.

Cons

1. Unfortunately, IBM still uses the "normal distribution" rating system, where at the end of the year each employee is ranked as a top contributor (5%), above average contributor (15%), average contributor (~75%), and bottom contributor (5%). This curve is difficult to apply in the R&D world, where you may have many members of the team working long and hard hours, and end up being "average contributors" at the end of the year, because there just isn't room for all to be top contributors. 2. The above may not be so disturbing, if only IBM didn't practically cancelled all raises, performance bonuses and incentive for the non top-performers. I've had a consistent "above average" rating in the last 4-5 years, and my raise and performance bonus were ridiculous mere 1.5-2% of my salary. Were I rated "average contributor" I would have gotten NOTHING. So you can imagine that people can go year after year without any raise to their salary. From talking to manager friend, this is IBM's way to eliminate the non-top-performers without having to fire them, as part of its direction of reducing US manpower. 3. Hiring freeze in many areas - again, as part of IBM's attempt to reduce its workforce across North America and Europe we see many jobs move to the India and Far East markets. This is of course upsetting to see local teams shrink and disappear, especially when many great local IBM colleagues and experts begin to drop out. From my experience thus far working with India SW teams - they are still very far away from the standards I would have expected from US and Europe based teams. 4. Poor top down communication about company's and divisions' future. Employees learn from rumors and news websites what's about to come...

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IBM Response
10y
Thanks for sharing your experience, and we're glad that you've had a positive experience working with talented colleagues and taking advantage of IBM's programs. IBM is in the midst of a major transformation, --our Systems business is going through its own changes to strengthen competitiveness. Change is never easy. As part of our transformation, we just launched a whole new approach for how we are coaching employees, delivering feedback and managing reviews. No distribution guidelines or what some think of as 'stacked rankings." What's particularly great is that this was co-designed with our employee base from all over the world... to the tune of hundreds of thousands of page views, comments, on-line debates and discussions. IBMers even named the new system Checkpoint, to reflect the regular feedback rituals we're adopting. Managers are more empowered with the new methodology to help them acknowledge the great work of their teams and help their employees develop professionally. These steps and more are showing up in our employee surveys as well. So IBMers are feeling the change. We are confident these changes will help us in continuing to attract and retain great talent.
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