No such thing as work life balance, not a good long term career option. - Managing Consultant IBM Employee Review

2.0
Oct 2, 2013
Recommend
CEO approval
Business outlook

Pros

Good place to start a career to gain experience with big clients and projects. Great network of smart, experienced people.

Cons

The work life balance is awful. Late nights and weekends are the norm. Sprinkle in some all-nighters throughout the year for good measure. The Global Services culture revolves only around meeting a ridiculous utilization target rather than delivering innovative work. The employee utilization target ignores vacation days and company holidays (YES, your earned time off counts against you), so everyone is required to carry additional projects throughout the year to meet their target. Any admin employees are forced to perform (completing the hours of regular mandatory training, attending all hands meetings, navigating the bureaucracy, etc.) won't count toward their utilization target, so employees must add more work time to their 60+ hour work week. Many won't take all their earned vacation because they fear not meeting those targets. There isn't enough bench or bandwidth to address business development, so late nights/weekends are spent crafting responses. Managers aren't given raises when they are promoted or even given a break in their utilization targets. Promotions to management positions are presented simply as "opportunity", which meant a 30% increase in work and no additional compensation for my promotion. The real "opportunity" is to gain as much experience as possible and move on to a company that respects their employees. Even if employees meet or exceed their utilization target, raises and bonuses are still minimal at best. I was always a top or higher performer ("1" or "2+" ratings) and typically received only a 1% or 2% annual raise while being told to be "thankful you have a job". Many coworkers would significantly exceed utilization targets and still not receive an annual raise. Employees are ranked as "low performers" so IBM can justify layoffs. The US staff count continues to be reduced while a large amount of work has moved to (cheaper) inexperienced global resources with inferior skills. There isn't any career path for most employees anymore. The management style is often one of instilling fear of a low performance rating and a layoff. The purse strings were so tight that new employees were instructed to download trial software to perform their jobs because we couldn't get licenses for them. Meanwhile, the approval to purchase a software license was a 10-step process of justifying the purchase to people who either would ignore the request or immediately decline. It takes months to get anything done because of the bureaucracy. Toward the end of Q4, it is common to receive an email encouraging employees to sacrifice vacation or work as many hours as possible. Sometimes, the incentive for those sacrifices would be to enter the employees into a contest to win a DVD player or MP3 player (not making this up). Typically, no incentive was offered at all. Last year, we received an email from the organization lead strongly encouraging everyone to work an additional weekend as "an opportunity to catch up on your projects", which was a thinly veiled way of saying "we need to bill more hours so we can exceed our quarterly projections". IBM is run by people who care only about driving up the stock price at the expense of innovation, delivering high quality work, or any consideration of their employees work life balance.

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Pros

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Cons

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4.0
Aug 26, 2014
Recommend
CEO approval
Business outlook

Pros

Disclaimer: A lot of what I'm writing below of course depends on the work area and management chain. But I found this to be fairly pervasive policies in IBM in my 9+ years with the company. 1. IBM's policies and management are very flexible when it comes to working remotely or accommodating various life situations (sick days, doctor visits, etc.). Management is encouraged to measure an employee by their work and impact, and not by hours spent at their office. 2. Great colleagues! Though unfortunately, many have been leaving due to the instability of IBM's HW development business. 3. At least in my area, there's a high level of flexibility on which projects should I undertake based on my and my management assessment of business impact.

Cons

1. Unfortunately, IBM still uses the "normal distribution" rating system, where at the end of the year each employee is ranked as a top contributor (5%), above average contributor (15%), average contributor (~75%), and bottom contributor (5%). This curve is difficult to apply in the R&D world, where you may have many members of the team working long and hard hours, and end up being "average contributors" at the end of the year, because there just isn't room for all to be top contributors. 2. The above may not be so disturbing, if only IBM didn't practically cancelled all raises, performance bonuses and incentive for the non top-performers. I've had a consistent "above average" rating in the last 4-5 years, and my raise and performance bonus were ridiculous mere 1.5-2% of my salary. Were I rated "average contributor" I would have gotten NOTHING. So you can imagine that people can go year after year without any raise to their salary. From talking to manager friend, this is IBM's way to eliminate the non-top-performers without having to fire them, as part of its direction of reducing US manpower. 3. Hiring freeze in many areas - again, as part of IBM's attempt to reduce its workforce across North America and Europe we see many jobs move to the India and Far East markets. This is of course upsetting to see local teams shrink and disappear, especially when many great local IBM colleagues and experts begin to drop out. From my experience thus far working with India SW teams - they are still very far away from the standards I would have expected from US and Europe based teams. 4. Poor top down communication about company's and divisions' future. Employees learn from rumors and news websites what's about to come...

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IBM Response
10y
Thanks for sharing your experience, and we're glad that you've had a positive experience working with talented colleagues and taking advantage of IBM's programs. IBM is in the midst of a major transformation, --our Systems business is going through its own changes to strengthen competitiveness. Change is never easy. As part of our transformation, we just launched a whole new approach for how we are coaching employees, delivering feedback and managing reviews. No distribution guidelines or what some think of as 'stacked rankings." What's particularly great is that this was co-designed with our employee base from all over the world... to the tune of hundreds of thousands of page views, comments, on-line debates and discussions. IBMers even named the new system Checkpoint, to reflect the regular feedback rituals we're adopting. Managers are more empowered with the new methodology to help them acknowledge the great work of their teams and help their employees develop professionally. These steps and more are showing up in our employee surveys as well. So IBMers are feeling the change. We are confident these changes will help us in continuing to attract and retain great talent.
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