GBS: Great at first, Not a healthy long term fit - Senior Consultant IBM Employee Review

3.0
Jun 19, 2013
Recommend
CEO approval
Business outlook

Pros

People - I have really enjoyed most of the people I worked with at IBM. That being said, most of the young ones who were great moved on to other companies. There were some really great employees who had been there longer and were just sticking around because their project was a good fit. Projects – There are a lot of projects that will give you exposure to all sorts of different clients and industries. However, if you aren’t staffed on a project you only have a certain amount of time (30-60 days) before you’ll be let go. There are a good number of projects but if you can’t find one in your location you’ll have to look across the country so be prepared to travel anywhere in the US if you aren’t staffed locally. Some practice areas are more particular than others that you work on a project in THAT practice area which can make finding a project even more difficult. Health/Vision/Dental – pretty standard, you have good options to choose from each year. 401K – IBM does have a good 401K match percentage (up to 6%) but they don’t match until the very END of the year so if you leave anytime before 12/31 you won’t get your match. Something to consider before ever leaving IBM.

Cons

The experience at IBM varies WIDELY depending on which department and practice of IBM you join, as well as the project you are assigned to. For IBM GBS, like the other major consulting companies, there talent model is to hire the best talent they can, overwork them so their profit margins are high, and only promote those that contribute the most; they expect the rest to leave voluntarily after they’ve had too much. For those that stick around, the responsibilities continue to pile up the further up the chain you go. Having a good work/life balance isn’t realistic if you plan to move up, unless you want to stay at the same level on the same project for as long as you can. I know several people who are doing this and will quit if they have to move to another project. On top of regular project work, employees are expected to help out with recruiting events, assist with bids and proposals (B&P), contribute to their practices areas in various ways, and have at least 40 hours of training every year. Consider that a full plate? I've also heard that most of the very high-ups don't even have time to take their own vacation. Sad. Performance Reviews – everybody is given a rating (1, 2+, 2, 3). Mostly everyone is given a 2 if they meet their goals. People have to work a LOT more to get a 1, something in the 150% utilization range and lots of “giveback”. All that work and the bonuses aren’t even that much. Not worth it in my opinion. Managers – In three years I only spent 3 minutes face to face with my personal manager and we never worked on the same project. The quality of managers varies widely across GBS and each practice area. I knew another IBM manager on one project who was thankfully quite frank about things since he's near retirement age. He described the upper management of GBS with terms such as 'shady', 'selfish', 'backstabbing', and 'dishonest'. Promotions – employees have to fill out a promotion application and submit it for review. The process can take 6 months or longer and the application itself is quite extensive, mine came out to 30 some pages in Microsoft Word. There is no visibility in to how they actually decide (other than that you have good utilization). New Hires - I also found out that GBS was offering new hires $10K more than my current salary, and a $7K signing bonus. I was hired during the recession in 2010 when salaries were lower, but even still I was pretty angry there was such a large difference. After I got promoted I was still making ~$3/4K less than what they were offered. Unbelievable if you ask me.

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Pros

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Cons

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4.0
Aug 26, 2014
Recommend
CEO approval
Business outlook

Pros

Disclaimer: A lot of what I'm writing below of course depends on the work area and management chain. But I found this to be fairly pervasive policies in IBM in my 9+ years with the company. 1. IBM's policies and management are very flexible when it comes to working remotely or accommodating various life situations (sick days, doctor visits, etc.). Management is encouraged to measure an employee by their work and impact, and not by hours spent at their office. 2. Great colleagues! Though unfortunately, many have been leaving due to the instability of IBM's HW development business. 3. At least in my area, there's a high level of flexibility on which projects should I undertake based on my and my management assessment of business impact.

Cons

1. Unfortunately, IBM still uses the "normal distribution" rating system, where at the end of the year each employee is ranked as a top contributor (5%), above average contributor (15%), average contributor (~75%), and bottom contributor (5%). This curve is difficult to apply in the R&D world, where you may have many members of the team working long and hard hours, and end up being "average contributors" at the end of the year, because there just isn't room for all to be top contributors. 2. The above may not be so disturbing, if only IBM didn't practically cancelled all raises, performance bonuses and incentive for the non top-performers. I've had a consistent "above average" rating in the last 4-5 years, and my raise and performance bonus were ridiculous mere 1.5-2% of my salary. Were I rated "average contributor" I would have gotten NOTHING. So you can imagine that people can go year after year without any raise to their salary. From talking to manager friend, this is IBM's way to eliminate the non-top-performers without having to fire them, as part of its direction of reducing US manpower. 3. Hiring freeze in many areas - again, as part of IBM's attempt to reduce its workforce across North America and Europe we see many jobs move to the India and Far East markets. This is of course upsetting to see local teams shrink and disappear, especially when many great local IBM colleagues and experts begin to drop out. From my experience thus far working with India SW teams - they are still very far away from the standards I would have expected from US and Europe based teams. 4. Poor top down communication about company's and divisions' future. Employees learn from rumors and news websites what's about to come...

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IBM Response
10y
Thanks for sharing your experience, and we're glad that you've had a positive experience working with talented colleagues and taking advantage of IBM's programs. IBM is in the midst of a major transformation, --our Systems business is going through its own changes to strengthen competitiveness. Change is never easy. As part of our transformation, we just launched a whole new approach for how we are coaching employees, delivering feedback and managing reviews. No distribution guidelines or what some think of as 'stacked rankings." What's particularly great is that this was co-designed with our employee base from all over the world... to the tune of hundreds of thousands of page views, comments, on-line debates and discussions. IBMers even named the new system Checkpoint, to reflect the regular feedback rituals we're adopting. Managers are more empowered with the new methodology to help them acknowledge the great work of their teams and help their employees develop professionally. These steps and more are showing up in our employee surveys as well. So IBMers are feeling the change. We are confident these changes will help us in continuing to attract and retain great talent.
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