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      HD Supply

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      HD Supply reviews

      Customer Service - Customer Service Representative HD Supply Employee Review

      1.0
      Oct 28, 2015
      Customer service representative
      Recommend
      CEO approval
      Business outlook

      Pros

      If you are lucky you can work 10 hours a day to have Friday off. If you like getting micro- manage then this the job for you.

      Cons

      You are watch for everything you do. They will take the customer side over yours and there is zero work life balance. Your hours are logged in by a phone and if you don't follow there set talk time or time away from your desk you will get a wright up. Don't know about there be lots of work you are on the phone all day and you repeat your self for every call. When there is no call you have to just sit at your desk cause you can not have your phone out on the floor.

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      5.0
      Apr 16, 2026
      Anonymous employee
      Recommend
      CEO approval
      Business outlook

      Pros

      Great people to work with, solid company all around

      Cons

      None that I can think of

      3.0
      Jun 11, 2026
      Team lead
      Recommend
      CEO approval
      Business outlook

      Pros

      There is job security if you can get past the cons.

      Cons

      They say they care; unless you request a pay raise, a future path, ask the why's to policies, or ask if they would be willing to do a hybrid shift if they are not going to subsidize gas with the prices right now. Jacksonville is very cliquish, If you make their favorite supervisor made, then all of leadership is mad at you. They will find a way to fire you if they so please instead of giving you a chance to make improvements. Health is not important to them. You will pay 1400 dollars a month in insurance for your family, and if you use it, then get ready for those co-pays, They offer tuition program, unless you would like to be reimbursed per their SOP. Do not fear! You will not get a pay raise for education acheivements

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