HD Supply Employee Reviews about "upper management"

Updated Jun 26, 2020

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2.7
38%
Recommend to a Friend
57%
Approve of CEO
HD Supply CEO  Joe DeAngelo
Joe DeAngelo
486 Ratings
Pros
  • "As a former employee, I was able to work with great people, assist in multiple projects on all the product teams(in 48 reviews)

  • "Great work life balance, great coworkers(in 47 reviews)

Cons
  • "Constant shift with upper management with increase of workload whilst minimal compensation(in 56 reviews)

  • "Very little concern about work life balance(in 32 reviews)

More Pros and Cons

Reviews about "upper management"

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  1. "Excellent Potential Career with Opportunity to Advance"

    4.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Counter Sales Representative in Vaughan, ON
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at HD Supply full-time for less than a year

    Pros

    I worked in one of the branches in the GTA as a counter sales clerk, one of the more busy locations, and got to develop a lot of new skills in sales, administrative duties, pricing, receiving and product ordering. It's not just a mindless customer service job like Home Depot or Walmart. You get regulars from a variety of trades who love to talk about their work, so even without any experience in the trades you can pick up enough product knowledge pretty quick just from chatting with customers. The supervisors and managers encourage asking questions, and would rather you ask then guess, so again, learning is quick. Upper management, IT, HR, Shipping and Receiving, and the warehouse personnel are all wonderful people ready to help or stop and chat. The benefits are incredible too, and you qualify after 3 months of employment. Work in any branch or office position runs Monday to Friday, generally no later than 5pm. Additionally, they like to hire from within, so once you start in the company, you can find yourself in other positions throughout the company after a year of continuous employment.

    Cons

    The company's sales and inventory software is complicated and can be a bit of a learning curve. There is heavy lifting up to 50lbs, and the shelving is high, so there may be difficulties for shorter folks like me. They don't have part-time availability, which makes it hard if you're trying to upgrade your schooling for advancement. As well, most upper-level positions are located in Vaughan, Ontario, so if you want to advance beyond the branch or district manager level, you may have to relocate.

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  2. "Zero Stars Not an option"

    1.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Branch Manager 
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I worked at HD Supply for more than 3 years

    Pros

    Great customers, and some fellow Co workers

    Cons

    Worse upper management I've ever dealt with. All self centered, treated staff without kindness and respect. Mostly threatened of losing your job, dealt with DSM throwing a major tantrum in front of customers. Aweful culture

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  3. "Warewhouse Supervisor / Inside sales"

    3.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Inside Sales in Calgary, AB
    Recommends
    Negative Outlook

    I worked at HD Supply

    Pros

    Pay, training, work-life balance and benefits

    Cons

    upper management seems to not know a lot about business in alberta. HR

  4. "Great Place to work"

    4.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Inside Sales Representative in New Braunfels, TX
    Recommends
    Neutral Outlook
    No Opinion of CEO

    I worked at HD Supply full-time for less than a year

    Pros

    Reward for job well done.

    Cons

    Upper management needed help with company decisions.

  5. "Small headaches, but if you work hard opportunities will show"

    3.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Account Manager 
    Recommends
    Approves of CEO

    I have been working at HD Supply full-time for more than 3 years

    Pros

    Support from Upper Management

    Cons

    branch environment can differ from branch to branch

  6. Helpful (1)

    "Mostly good, with a few bumps and challenges"

    3.0
     

    I have been working at HD Supply

    Pros

    Challenged with out-of-box thinking, making you versatile and relying on teamwork

    Cons

    Constant shift with upper management with increase of workload whilst minimal compensation

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  7. Helpful (7)

    "Highly Disfunctional organization"

    2.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Project Manager in Atlanta, GA
    Doesn't Recommend
    Neutral Outlook
    No Opinion of CEO

    I worked at HD Supply full-time for more than a year

    Pros

    Non management staff are very nice and friendly.

    Cons

    Constant reorganization of various departments. I had 3 different managers in less than 6 months. Was hired under the impression of doing a specific job but no clear roles and responsibilities were ever developed so no clear direction of what my job was. Very toxic environment, upper management would play the blame game regarding simple things. They constantly throw their own people under the bus if mean saving themselves. The ceo is nice, but he has no idea of how many people hate coming to work every day. The company has started hiring former Home Depot employees and has cause the overall environment to go down hill. The work from home policy is not really actionable. Managers make it difficult for you to work from home. Managers watch what time you come in, what time you take a lunch, how long you take a lunch, ho many breaks you take, regardless of the workload you have. Very little concern about work life balance. Need to leave 30mins early--required you to take personal time, work through your lunch or come in early, even if your workload for the day can accommodate an early departure.

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  8. Helpful (7)

    "Micromanagement hell and completely dysfunctional."

    1.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
     
    Doesn't Recommend
    Negative Outlook
    No Opinion of CEO

    I worked at HD Supply

    Pros

    My co-workers and team mates. Perhaps misery loves company?

    Cons

    When I took this position, I took it for the manager and the experience and tenure of upper management. That quickly changed and the company decided to eliminate all of the experienced managers and bring in people who know nothing about the industry. That didn’t work so let’s do it again with some more people. It’s like testing spaghetti against the wall to see if it will stick and instead of trying a different strand, they get a different brand, cook it and try it again. During my two years of tenure I had five different managers and more changed to upper management than I can even count. Mid-year it is decided to change the account packages and give more accounts to inside sales and give the Field Account Reps, FAR’s some accounts from inside sales. This meant losing half of my package, over 100 accounts, and gaining five from inside sales of which only two are viable accounts. Told the goal moved with the account but no one can show you the math behind this. Given completely unobtainable goals and no support or resources to reach these goals. Management is more concerned about the number of clicks you make in a certain area of Sales Force and pre-cal plans following an ABC format than actually looking at the account and figuring out how you can grow it and be meaningful. Do not add a D to the format or you will be in trouble. One of the items in the ABC format is to review current promotions. Duh! Of course I will do this and educate my customer if relevant sales! Management is required to ride with each sales rep every quarter, not to help the rep close business or overcome obstacles, but to sit back and “evaluate” the rep. Yes, this is exactly what I was told verbatim. Sales reps are required to push promotions, see above with the structured pre-cal plans, but there is no inventory of the product. This creates frustration for the customer because they want to take advantage of the sale but you can’t deliver the product. Serious problems all throughout operations but management has their heads in the sand and according to them, there is no problem. No one is held accountable except the sales rep who is standing in front of the customer having to apologize and is stuck with the goal.

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  9. Helpful (2)

    "Horrible experience"

    1.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - IT Project Manager in Orlando, FL
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at HD Supply full-time for less than a year

    Pros

    Regular employees were nice, however, the old timers did take change well.

    Cons

    The company is split up between several organizations with no collaboration...different ERP's, processes, etc. The upper management creates and allows conflict and is run by 'old timers' who basically think they own the place, however, due to their young age, they must have graduated and it's the only job they know. All organizations are top heavy. The mgmt. treats contractors differently...….not allowed to go to some functions, does not get all employee emails, etc. Good news is, a contractor can share the same bathroom.

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  10. Helpful (1)

    "A Study In How Never To Manage Teams"

    1.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Contractor - Project Manager in Atlanta, GA
    Doesn't Recommend
    Neutral Outlook
    No Opinion of CEO

    I worked at HD Supply

    Pros

    Good, professional workers will try hard to make the company a better place in spite of poor mid-level and upper level management.

    Cons

    It's a great place to see how badly managed people react in a poorly run team environment. If you are writing a book on the subject of "How Not To Manage People and The Mistakes They Make", then this is the place for you; however if you are interested in working in a professional environment and enjoy producing for a company that appreciates its employees then... stay away and read the cons. Management is very focused on how great they think they are and how elevated they feel they are above their lowly underlings. Very little consideration and respect are given to employees. Working there was like traveling back to a time to the dark ages. Managers will turn a blind eye to other managers poor behavior and will stick together in what can only be described as an "old boy network". Yelling and embarrassing members of the team was the rule of the day. I personally saw most of my top developers leave due to poor and disrespectful treatment. The team was crippled within 3 months by loss of top developers who felt they were treated so poorly by upper management that finding another place to work was their only alternative.

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Found 68 reviews