Just a call center - Customer Support Electronic Arts Employee Review

Sometimes you feel like a monkey just doing the low level work without motivation or incentive. Anything you say to management is not heard. You need to be in the know to get anywhere, promotions are often seen but usually relatives or friends of management get those. The lower down the totem poll you are, the more work you do for lower pay. You find out new announcements from the public as low level workers don't get informed until after it comes through live support from a customer. Very "clannish". Groups of people stick together so if your not in the know you won't go anywhere.