I barely escaped a socio-path in Roseville, CA - Sales Associate Crate and Barrel Employee Review

1.0
Dec 20, 2012
Recommend
CEO approval
Business outlook

Pros

The old Crate&Barrel The old legendary customer service The old product The old collaborative spirit My former colleagues forced out for a tiny bump in profit

Cons

Where do you start? In my particular case, the incompetent, paranoid not especially talented store manager in Roseville, CA. This manager has committed such blatant HR no, no's and STILL has her position. She is that perfect example of a mid-manager/bad baby sitter. If the idea does not come from her feeble mind, it is dismissed. She rotates the same 6 toxic morons around, and leaves NO opportunity for someone who really knows how to lead and inspire others to excel. What is particularly humorous, is this same 6 toxic morons would sell her down the river in a heart beat!! But, the real bad guy in this whole scenario is the regionals who have protected her for years. It sends a clear message, we like mediocre and we support this wholeheartedly, and if you do not like it, get out! And many have, and are now doing AMAZING things, for companies that value true collaboration and loyalty. I equate it to being abused, you do not know how abused you are until you are out of the situation.

Explore other reviews about Crate and Barrel

5.0
Apr 2, 2026
Recommend
CEO approval
Business outlook

Pros

Flexible, nice people, supportive managers

Cons

Can’t think of any cons

1.0
Jun 29, 2026
Recommend
CEO approval
Business outlook

Pros

The only saving grace is the people I've worked with . Other than that I'd leave a negative star if I could.

Cons

The CEO Janet Hayes has taken away additional employee discounts . At a certain time of the year we used to get an additional 15% off on top of our regular discounts. GONE! If an in store customer would like to have an item that ships directly from the vendor we offer free shipping . If an employee would like to do the same not only do we have to pay for shipping but our discounts can no longer be applied . How low can you go? What a great way to motivate the employees and show us all that we are just numbers and you could care less about us . This company doesn't care about it's workers and I wouldn't tell someone I don't like to work there. Every location is experiencing high turnover as management is typically incompetent and focuses on all the wrong things. Training is laughable and most designers are thrown to the wolves with high expectations after a few videos . You can not make as much as advertised so don't waste your time. Most don't stick around more than 3-6 months . You have to have open availability and they don't care if you go to church or need family time . There will be no work life balance . Constant updates are always required . What are you selling ? What are your future sales ? How many cards have you opened or how many emails can you capture? How many in home visits have you made ? Speaking of which did you know they send women to in home visits by themselves without vetting clients in the store first ? Another huge potential lawsuit on the horizon.

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