Pros
Better benefits than almost any other call center
Cons
New employees are constantly being training because most of them get fired shortly after starting. You need to fully understand which policies can get you fired and make sure you follow them. If you ask a manager about policy there is a good chance they won't know it either and if you follow what they say and its wrong you will be fired. Since managers are free to lie about what they say (since its not recorded) you should figure out a way to record it (hard to do on Zoom calls). The worst mistake you can make is to take as gospel what a manager tells you. In early 2020 they fired every temp in the last 3 groups of new hires because they made too many mistakes. So rather than find out what they needed and properly train them they just fired that many people at once rather than hold the trainer accountable.