Capital One Reviews

Updated May 14, 2021

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4.1
83%
Recommend to a Friend
95%
Approve of CEO
Capital One Founder, Chairman & CEO Richard D. Fairbank
Richard D. Fairbank
5,121 Ratings
Pros
  • "This company had great Work-life balance(in 1319 reviews)

  • "Great benefits and awesome people(in 862 reviews)

  • Cons
  • "Performance management curve fitting isn’t great(in 338 reviews)

  • "Work life balance is a little distracted(in 263 reviews)

  • More Pros and Cons
    Pros & Cons are excerpts from user reviews. They are not authored by Glassdoor.
    1. 5.0
      Current Employee, more than 3 years
      Featured Review

      GREAT CULTURE AND BENEFITS

      Nov 1, 2020 - Branch Ambassador in New York, NY
      Recommend
      CEO Approval
      Business Outlook

      Pros

      You feel valued and rewarded for your hard work. The schedules are regular business hours with a short day on some weekends, I appreciate how it allows me to have a great balance of work and personal life. You get great internal mobility opportunities, health insurance, very great PTO, career counseling, wellness incentives, tuition reimbursement and many more perks. The work environment is often great and you don't have the annoying pressure that other banks have to meet certain number of sales goals (I really love that about Capital One). You get to focus on helping customers without having to push them on getting certain product just to meet your monthly goals.

      Cons

      Management needs some improvement. Nobody appreciates a manager who's too soft to overlook certain associate behaviors that affect the team as a whole.

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      1 person found this review helpful
    2. 5.0
      Former Employee

      Company Review

      May 11, 2021 - Process Manager 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      - You get to work with intellectually rigorous people - Amazing team work and collaborative environment - Heavy analytics focus

      Cons

      - Highly competitive work environment. - Recognition in certain departments is lacking

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    3. 3.0
      Current Employee

      Capital One Canada is a sinking ship

      Apr 3, 2021 - Anonymous Employee in Toronto, ON
      Recommend
      CEO Approval
      Business Outlook

      Pros

      - Great culture and good work life balance - Good tech stack

      Cons

      - Compensation (salary, bonus, annual raise) is way below market for software engineering - Lots of lip service and "swag" but they don't put the money where their mouth is - If you're a software engineer, you will spend a big chunk of your time dealing with vulnerabilities remediation, adopting/onboarding to enterprise in-house tools/monitoring, and much less time engineering actual products - Title inflation, recent grad one year out of school can be promoted to "Senior" Software Engineer. This is an insult to actual senior engineers. - Terrible performance management process - Promotion process is muddy and the goal post shifts every year - Canada business has been on a downhill trend for years (lost two partnerships, lack of competitive branded products, can't retain customers that graduate from the secured cards) - Company townhalls turned into personal story time from senior leadership and less about the business.

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      3 people found this review helpful
    4. 2.0
      Current Employee, more than 1 year

      Not great.. Wouldn’t recommend after a year in

      Apr 6, 2021 - Process Manager in Toronto, ON
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Decent Pay Hours are 9-5 Some ability to try projects outside role

      Cons

      Everyone is nice until you realize it is actually a bit of a toxic work environment. Coworkers seem nice but are actually quite competitive and will tell on you to management using any little thing they see or hear from you during hubs (have to be extremely careful what you say). Im in a situation where although results focused, if the manager doesn’t really care about you your career growth is completely stunted. It really is about how a manager sees you and how much you suck up to them. I am finding my role to be more about pleasing my manager and completely ignoring my own development. I also find that I am bot allowed to challenge management on any ideas as they see this as a challenge to their intelligence/ hierarchy. Work overall is also very boring. I am definitely feeling underchallenged burnout. Just avoid this place - there are definitely better opportunities elsewhere if you are looking to grow.

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      4 people found this review helpful
    5. 2.0
      Former Employee, more than 5 years

      Get your ~2 years of experience then get out

      Apr 27, 2021 - Senior Business Analyst in Toronto, ON
      Recommend
      CEO Approval
      Business Outlook

      Pros

      - If you're coming straight from school, you may meet your best friends here - Good benefits (relatively) - If you luck into one of the ~5 good managers at the company, you'll have a good time until you rotate - Good tech to learn and gain experience on

      Cons

      I think the worst part about this company is how disingenuous it is. They are really good at paying lip service to important issues such as Diversity, Empathy, Transparency, Work/Life balance, but then try to find any evidence of progress within any of these areas (if you're truly data-driven, then this is a no-brainer), and you won't find any. Diversity: They recruit from the same 4 schools in Canada, from the same 3 programs, which have the same type of students and people from similar backgrounds (McGill, Queens, UofT, Waterloo..). Where is your diversity? When asked about why we don't recruit from other schools, you'll get some bs answer that boils down to "we are biased and we like our bias so we won't change". Empathy: The amount of associates who have left purely because of their manager's emotional incompetence is absurd. The managers here are promoted not for their ability to manage people, but for their ability to deliver "results", which means that if your whole team is burnt out and depressed, but your manager appears to have reached some goal (emphasis on APPEAR), then they will get promoted and you'll be left with nothing but emotional trauma. What do they do about this? An optional 2 hour empathy training. Transparency: If you directly ask senior leadership anything that isn't a set up for an ego stroke then you will get a vague, standard PR answer that is of no substance. "What are you doing about the absurdly high attrition?" "Why won't you pay us more?" "What is this business trying to do exactly? Other an exploit poor people". Answer? "Great question! We are excited about the future of Capital One Canada! What you're asking is important to us, and we will continue to work hard on providing those answers :)" WLB: Mixed bag, you may luck into a team that isn't doing anything, so you're free to spend the day on Reddit or applying to other jobs, or you may be absurdly busy. In any case, you will have way more meetings than you care for. Other notable issues: - They cannot retain top talent they have nothing to offer to anyone with skill and ambition. The pay isn't good, the work gets boring, the company is stagnant, the managers are bad - Senior leadership loves to talk about themselves and what hobbies they have, etc. at every meeting.... Who told them this was a good idea? - Leadership is extremely biased, but will constantly tell you how unbiased they try to be. Yet, if you don't think like them, you will not get far. - Titles are inflated. When you eventually leave, if you go to a REAL tech company, your title will decrease, but you'll be paid minimum 30%-50% more. Capital One is obsessed with titles and hierarchy, so don't get too attached to that "senior" next to your role. - Once you hit senior, you are not paid well if you are in a technical/analytical role. - If you're an external hire coming into a senior role, you will not get promoted unless you completely conform to their way of doing things. Again, absurdly biased - So many people who have never worked elsewhere saying how great it is comparatively.... - Our business model is literally charge poor people for being poor

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      2 people found this review helpful
    6. 4.0
      Current Employee, more than 1 year

      Great place to learn and having ownership of your system

      May 3, 2021 - Senior Software Engineer in Toronto, ON
      Recommend
      CEO Approval
      Business Outlook

      Pros

      - Great place to learn new things especially about cloud and AWS - Great teams, collaboration and support - Innovative and fast-paced banking and the first US bank totally in Cloud

      Cons

      - You basically own what you develop so think about it as a DevOps opportunity - On call rotation - Need to remediate a lot of security issues each month

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    7. 5.0
      Current Employee

      Nice workplace

      Apr 17, 2021 - Senior Software Engineer in Toronto, ON
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Multicultural, colleague are nice to work with. Lots of fun events and snacks.

      Cons

      Development process is a bit slow, lots of dependencies on US team.

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    8. 5.0
      Current Employee, more than 3 years

      Great place to work

      Apr 17, 2021 - Customer Service Representative in Toronto, ON
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Exceptional benefits plan, amazing melting pot culture, room for growth and development within organization

      Cons

      Vacation bid was selected by seniority

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    9. 4.0
      Current Employee, more than 3 years

      Good Place to work

      May 7, 2021 - Customer Service Coordinator in Toronto, ON
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Good Benefits, They care about Social/Racial Issues,

      Cons

      Rarely have a shift bid

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    10. 4.0
      Former Employee, more than 8 years

      Decent place to work

      May 3, 2021 - Unit Manager in Toronto, ON
      Recommend
      CEO Approval
      Business Outlook

      Pros

      The company offered excellent benefits

      Cons

      Many people working out of head office had obvious favourites

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