Capital One Reviews | Glassdoor.ca

Capital One Reviews

Updated Apr 5, 2020

To filter reviews, or .
3.8
73%
Recommend to a Friend
91%
Approve of CEO
Capital One Founder, Chairman & CEO Richard D. Fairbank
Richard D. Fairbank
4,155 Ratings
Pros
Cons
More Pros and Cons
  1. Featured Review

    "Great Place to Work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Brand Ambassador 
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Capital One full-time for more than 3 years

    Pros

    Amazing work environment as well as benefits. Capital One encourages their employees to inspire and provides them with the tools and resources to do so.

    Cons

    I really have nothing negative to say about the company.

    Capital One2019-08-25
  2. "Pretty good"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous Employee 
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Capital One full-time

    Pros

    Good work life balance, good benefits, new technology

    Cons

    Can take a long time to get things done, can be bureaucratic

    Capital One2020-03-31
  3. Helpful (2)

    "Steep learning curve at first but quickly flattens after"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Toronto, ON
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Capital One full-time for more than 3 years

    Pros

    - Great work life balance, unless you're in the team that manages credit card approvals - Heavy emphasis on analytics and SQL, skills that are very valuable and highly transferable - In general you'll work with good people at the individual contributor level who're well intentioned - Competitive pay for the amount of work you do - Good RRSP program and pretty standard stock plan - A strengthening "tech" brand due to the strong exit placements of alumni

    Cons

    - You'll be working in the credit card industry, which isn't for everyone,. Capital One also isn't very forthcoming about this during recruiting. - Analysis paralysis, the flip side of the heavy emphasis on analytics is that there is a general sense of false precision, and you'll be asked to do the same analysis a hundred different ways for very little incremental insight. - Because the work is concentrated on a single industry, the learning curve will be steep at first, and you'll quickly become knowledgable in credit cards, but it'll flatten out thereafter unless you want to build extremely niche knowledge in one particular aspect of credit card (e.g. over-limit fees). - Management is a mixed bag, while there are a few truly inspirational leaders, there are also managers who are very "cliquey" and will only promote associates who're close to them, there are also a lot of first-time managers who were promoted to people management position based on their individual contribution and they're not well equipped to lead teams.

    Continue reading
    Capital One2020-03-21
  4. Helpful (2)

    "Great starter job, if you're willing to risk your mental health"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - General Emplyee in Toronto, ON
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Capital One full-time for more than 5 years

    Pros

    - Good starting salary - Strong in analytics - Nice junior coworkers, who share the pain

    Cons

    - Management: A culture of consistently promoting self-serving, political climbing managers who are generally willing to trade-off their associates well-being for business results and a personal promotion. - Associates: A culture of being afraid to leave despite being depressed, because of tight-knit friendship circles at work, above-industry pay, and the impression that they are working with "the smartest people in Toronto" - Symptoms of depression I've seen in myself and many others: Emotional numbness, insomnia, hopelessness, overwhelming dread, zero self-worth, and a total inability to believe that things can be better. All of which feel normal in the moment, and insane in hindsight. Also being afraid to express these feelings, partially because I've experienced and seen other managers tell their associates off for “being negative”. This is despite all the mental health training for managers. There are also some truly great managers, but they are the minority and won't get promoted as quickly compared to the ones who optimize for self-gain.

    Continue reading
    Capital One2020-03-20
  5. Helpful (2)

    "Get ready to drink the kool-aid"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Toronto, ON
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Capital One full-time for more than 3 years

    Pros

    - Great compensation and benefits package (therapist coverage went up to $3000 this year!). - Some managers are very invested in your development and learning. - Lots of friendly and smart people, the open culture makes it easy to work with each other and make friends.

    Cons

    - Your experience varies GREATLY depending on your manager, there are some truly useless managers that somehow continue to get promoted into more senior roles. Lots of nepotism and favouritism exhibited by senior leaders. - HR has no idea how to proactively ensure fairness; certain groups are given random competitive salary increases while others are left behind. Significant salary gaps between job families. - Nothing exciting happening in Canada, very difficult to get things done if you do have good ideas. Leadership tries to get you excited about the future by rolling out a brand strategy that is unrealistic and won't change anything, or by saying they have aspirations to grow but with no specifics on how. - Extremely high turnover (at least 50% of the people you started with will be gone within 2 years) yet leadership refuses to acknowledge the problem and make changes that results in higher morale and happiness.

    Continue reading
    Capital One2020-03-08
  6. "Good"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Customer Service Agent in Montreal, QC
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at Capital One full-time for more than 10 years

    Pros

    Friendly environment great people to work whit

    Cons

    Lots of calls sometimes confusing procedures

    Capital One2020-03-11
  7. "capital one is good but in montreal is going down"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Customer Service Agent in Montreal, QC
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I worked at Capital One full-time for more than a year

    Pros

    positive atmosphere good development programs

    Cons

    they got too much into efficiency and went down the drain

    Continue reading
    Capital One2020-03-01
  8. "Amazing internship, treated like a proper employee"

    StarStarStarStarStar
    Current Employee - Software Engineer(Internship) 

    I have been working at Capital One full-time

    Pros

    amazing mentors and good exposure to technology

    Cons

    smaller size operations in canada

    Capital One2020-02-13
  9. "Great place to work!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Manager in Toronto, ON
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Capital One full-time for more than 3 years

    Pros

    Salary and benefits are unparalleled in Canadian Finance - company culture is very strong and emphasis is truly put on the employees first

    Cons

    Working for the company in Canada can be frustrating as most of the company resources are based in the US and so there are hurdles to getting what you need.

    Capital One2020-01-21
  10. "Developer"

    StarStarStarStarStar
    Former Employee - Senior Software Engineer in Toronto, ON

    I worked at Capital One full-time for more than 3 years

    Pros

    Great Place To Work, freindly and good perks

    Cons

    Sometimes too Agile and driven by Product instead of allowing Tech to drive what nees to be done so lots of tech debt

    Capital One2020-01-22
Found 7234 reviews