Capital One Reviews

Updated Jan 25, 2021

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4.1
81%
Recommend to a Friend
94%
Approve of CEO
Capital One Founder, Chairman & CEO Richard D. Fairbank
Richard D. Fairbank
4,705 Ratings
Pros
Cons
More Pros and Cons
Pros & Cons are excerpts from user reviews. They are not authored by Glassdoor.
  1. Featured Review
    Helpful (1)

    "GREAT CULTURE AND BENEFITS"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Diversity & Inclusion
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Branch Ambassador in New York, NY
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Capital One full-time for more than 3 years

    Pros

    You feel valued and rewarded for your hard work. The schedules are regular business hours with a short day on some weekends, I appreciate how it allows me to have a great balance of work and personal life. You get great internal mobility opportunities, health insurance, very great PTO, career counseling, wellness incentives, tuition reimbursement and many more perks. The work environment is often great and you don't have the annoying pressure that other banks have to meet certain number of sales goals (I really love that about Capital One). You get to focus on helping customers without having to push them on getting certain product just to meet your monthly goals.

    Cons

    Management needs some improvement. Nobody appreciates a manager who's too soft to overlook certain associate behaviors that affect the team as a whole.

    Continue reading
  2. "Great culture"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Diversity & Inclusion
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Principal Process Manager in Toronto, ON
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Capital One full-time

    Pros

    They really take an immense amount of effort to ensure that associates feel welcome and recognized for their work and I do believe they truly care to make the customer experience the best Great work life balance

    Cons

    Not exactly clear strategy on how to be a market leader


  3. "Awesome place to work"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Diversity & Inclusion
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Product Owner in Toronto, ON
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Capital One full-time

    Pros

    Challenging work, competitive pay, work alongside brilliant people, work with cutting edge technology (especially in the context of banks), founder led, mission-driven

    Cons

    Huge organization - easy to get caught up in red tape though this is getting better. Occasional office politics/people playing favorites

  4. "customer service representative"

    4.0
    • Work/Life Balance
    • Culture & Values
    • Diversity & Inclusion
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Customer Service Representative 

    I worked at Capital One full-time for more than 3 years

    Pros

    Good benefits, and competitive pay

    Cons

    Not very flexible schedule if you're a customer service agent

  5. "Definitely a great place to work"

    4.0
    • Work/Life Balance
    • Culture & Values
    • Diversity & Inclusion
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Business Process Manager in Toronto, ON
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Capital One full-time for more than 5 years

    Pros

    Has everything you would expect for a Fortune 500. Great benefits and great work life balance. Competitive skate snd many opportunities to move within

    Cons

    Sometimes the sheer size of the company delays meaningful change

  6. "Not for ambitious smart people"

    3.0
    • Work/Life Balance
    • Culture & Values
    • Diversity & Inclusion
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Senior Manager in Toronto, ON
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Capital One full-time for more than a year

    Pros

    Compensation , culture, bonus, work life balance

    Cons

    Weak management, no growth and a rude President

    Continue reading
  7. "Great Place To Work"

    3.0
    • Work/Life Balance
    • Culture & Values
    • Diversity & Inclusion
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Team Manager in Toronto, ON
    Recommends
    Neutral Outlook
    No Opinion of CEO

    I worked at Capital One full-time for more than a year

    Pros

    Great people, awesome office, great on site events

    Cons

    HR Manager was not always available and wasn't approachable, new on for the contact center was great

    Continue reading
  8. Helpful (1)

    "Tough to be unhappy here!"

    4.0
    • Work/Life Balance
    • Culture & Values
    • Diversity & Inclusion
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Risk Legal Compliance in Toronto, ON
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Capital One full-time for less than a year

    Pros

    Salary is slightly lower than other banks. Very process driven

    Cons

    Absolutely awesome culture People from juniors all the way to VP’s are super friendly Smart people that work together well with no politics Great company that looks after customers All staff are valued

    Continue reading
  9. Helpful (1)

    "Good but can be better"

    3.0
    • Work/Life Balance
    • Culture & Values
    • Diversity & Inclusion
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Senior Data Analyst in Toronto, ON
    Recommends
    Positive Outlook
    No Opinion of CEO

    I worked at Capital One full-time

    Pros

    - Overall, good place to work.

    Cons

    - Cross-calibration system used for promotion is highly flawed and favours masculine attributes.

  10. "It’s a good place to start"

    3.0
    • Work/Life Balance
    • Culture & Values
    • Diversity & Inclusion
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Business Analyst in Toronto, ON
    Recommends
    Negative Outlook
    Disapproves of CEO

    I worked at Capital One full-time for more than a year

    Pros

    You get paid well for what you do. For a fresh grad, it’s on the high side

    Cons

    High turn over, training is abit in the weak side

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