Capital One Reviews

Pros

You feel valued and rewarded for your hard work. The schedules are regular business hours with a short day on some weekends, I appreciate how it allows me to have a great balance of work and personal life. You get great internal mobility opportunities, health insurance, very great PTO, career counseling, wellness incentives, tuition reimbursement and many more perks. The work environment is often great and you don't have the annoying pressure that other banks have to meet certain number of sales goals (I really love that about Capital One). You get to focus on helping customers without having to push them on getting certain product just to meet your monthly goals.

Cons

Management needs some improvement. Nobody appreciates a manager who's too soft to overlook certain associate behaviors that affect the team as a whole.

Pros

- Great culture and good work life balance - Good tech stack

Cons

- Compensation (salary, bonus, annual raise) is way below market for software engineering - Lots of lip service and "swag" but they don't put the money where their mouth is - If you're a software engineer, you will spend a big chunk of your time dealing with vulnerabilities remediation, adopting/onboarding to enterprise in-house tools/monitoring, and much less time engineering actual products - Title inflation, recent grad one year out of school can be promoted to "Senior" Software Engineer. This is an insult to actual senior engineers. - Terrible performance management process - Promotion process is muddy and the goal post shifts every year - Canada business has been on a downhill trend for years (lost two partnerships, lack of competitive branded products, can't retain customers that graduate from the secured cards) - Company townhalls turned into personal story time from senior leadership and less about the business.

Pros

Decent Pay Hours are 9-5 Some ability to try projects outside role

Cons

Everyone is nice until you realize it is actually a bit of a toxic work environment. Coworkers seem nice but are actually quite competitive and will tell on you to management using any little thing they see or hear from you during hubs (have to be extremely careful what you say). Im in a situation where although results focused, if the manager doesn’t really care about you your career growth is completely stunted. It really is about how a manager sees you and how much you suck up to them. I am finding my role to be more about pleasing my manager and completely ignoring my own development. I also find that I am bot allowed to challenge management on any ideas as they see this as a challenge to their intelligence/ hierarchy. Work overall is also very boring. I am definitely feeling underchallenged burnout. Just avoid this place - there are definitely better opportunities elsewhere if you are looking to grow.

Pros

- If you're coming straight from school, you may meet your best friends here - Good benefits (relatively) - If you luck into one of the ~5 good managers at the company, you'll have a good time until you rotate - Good tech to learn and gain experience on

Cons

I think the worst part about this company is how disingenuous it is. They are really good at paying lip service to important issues such as Diversity, Empathy, Transparency, Work/Life balance, but then try to find any evidence of progress within any of these areas (if you're truly data-driven, then this is a no-brainer), and you won't find any. Diversity: They recruit from the same 4 schools in Canada, from the same 3 programs, which have the same type of students and people from similar backgrounds (McGill, Queens, UofT, Waterloo..). Where is your diversity? When asked about why we don't recruit from other schools, you'll get some bs answer that boils down to "we are biased and we like our bias so we won't change". Empathy: The amount of associates who have left purely because of their manager's emotional incompetence is absurd. The managers here are promoted not for their ability to manage people, but for their ability to deliver "results", which means that if your whole team is burnt out and depressed, but your manager appears to have reached some goal (emphasis on APPEAR), then they will get promoted and you'll be left with nothing but emotional trauma. What do they do about this? An optional 2 hour empathy training. Transparency: If you directly ask senior leadership anything that isn't a set up for an ego stroke then you will get a vague, standard PR answer that is of no substance. "What are you doing about the absurdly high attrition?" "Why won't you pay us more?" "What is this business trying to do exactly? Other an exploit poor people". Answer? "Great question! We are excited about the future of Capital One Canada! What you're asking is important to us, and we will continue to work hard on providing those answers :)" WLB: Mixed bag, you may luck into a team that isn't doing anything, so you're free to spend the day on Reddit or applying to other jobs, or you may be absurdly busy. In any case, you will have way more meetings than you care for. Other notable issues: - They cannot retain top talent they have nothing to offer to anyone with skill and ambition. The pay isn't good, the work gets boring, the company is stagnant, the managers are bad - Senior leadership loves to talk about themselves and what hobbies they have, etc. at every meeting.... Who told them this was a good idea? - Leadership is extremely biased, but will constantly tell you how unbiased they try to be. Yet, if you don't think like them, you will not get far. - Titles are inflated. When you eventually leave, if you go to a REAL tech company, your title will decrease, but you'll be paid minimum 30%-50% more. Capital One is obsessed with titles and hierarchy, so don't get too attached to that "senior" next to your role. - Once you hit senior, you are not paid well if you are in a technical/analytical role. - If you're an external hire coming into a senior role, you will not get promoted unless you completely conform to their way of doing things. Again, absurdly biased - So many people who have never worked elsewhere saying how great it is comparatively.... - Our business model is literally charge poor people for being poor

Pros

The company offered excellent benefits

Cons

Many people working out of head office had obvious favourites